NetBet Casino - Deposit not credited to NetBet

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€ 10

Veröffentlicht am 23. Juli 2021

Deposit is simply not credited to my NetBet account. Made a deposit of 10 €, wasn't credited to my account on NetBet but gone from my bank account. No reply from any form of customer support. Have tried contacting customer service via website message, e-mail and the WhatsApp feature. No response. The issue is that simple so not much more information to disclose. As attachments are my bank transfer and the history of my account that shows no deposits.

Veröffentlicht am 26. Juli 2021

Hello Johan,

I am very sorry to see that you haven't received your deposit on your account and I have sent an urgent notification to have this sorted asap.

In regards to your communication with us, I will have the CS team check and every interaction unanswered will be addressed.

Thank you for your patience,
Marcel

Veröffentlicht am 27. Juli 2021

Hello Johan,

After checking your case, we have seen that you have been informed about the fact that your deposit was refunded automatically and your money should be on your bank account, if they are not, please get in touch with your bank.

In matters of responses, you have received an email from us on the 22nd following your email sent to us on the 21st.

Thank you,
Eduard

AskGamblers
Veröffentlicht am 30. Juli 2021

Dear @doodlepie,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.