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NetBet Casino - Unable to find a way how to pay me


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Von sagomeet
vor 8 Jahren
Netbet has found no solution how to pay me.
It has been over a month I have been waiting to receive my money.

In April 2017 I withdrew 550, which I successfully received.

Now exactly a month later May 2017, I withdrew the same amount of 550, and after a few day of requesting the
withdrawal they said they were not able to process my withdrawal because I had the wrong info.

I messaged them back and told them everything was correct, my account was verified and the details to my bank were
100 % correct, because I had succesfully received money exactly a month before.

After a few emails back and forth, and harrasing them on chat over 3-4 times, they finally said

" We do not do bank transfers to canada." " Please open a Neteller or Skrill account to send you your money. "

After telling them that is not acceptable, they kept sending the same email over and over again. After I told
them I will have to contact third party help to retrieve my money, they still said open Neteller or Skrill.

I told them, if they knew exactly what was going on with Skrill and Neteller, the would not offer me this choice.
This is due to these ewallets which DO NOT work in Canada.

I am sure, and I am sure that Askgamblers knows this as well.

Now I have no clue what to do, they said they will contact their processing bank, which I received an email
from them this week saying it was denied again and their are looking for a solution ( which was abuot 5 days ago).

I also ask them to send a cheque and they have completely ignored that request.

I feel like they will not help me and just keep my money to themselves.



Can you find a solution askgamblers ?


Thank you
Unseriöses Casino NetBet Spielothek
Betrag $550

Diskussion

User name
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. We would also like to use the occasion and suggest to player to contact our team and request complaint's reopening in case something goes wrong with their payments.

Thank you all for your cooperation.
User name
Hi Sagar,

If you have an online account, screenshots of it are more than welcome, as long as we can see the bank details, your name and the transactions dating back to June 16th. This way you will not have to wait for your monthly statement.

Best,

Marcel
Customer Service Manager
User name loyalty-level-2
I have not yet received my monthly statement for now, so I have no proof to show you, I am expecting a statement within 1 1/2 week. If Ask-gamblers does not wish to keep the complaint open till then, then you may close it. If I have not received the money by the end of the month, I will then re-open the complaint.

Thank you
User name

Dear @sagmeet,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly. Thank you for your cooperation.

NetBet Spielothek Beschwerde-Statistik

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Durchschn. Dauer 55 Tage
Durchschn. Antwortzeit 2 Tage

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NetBet - Auszahlung nich erhalten
Hallo,

Ich habe am 13.02.2020 200€ via mypaysafecard eingezahlt.

Am 14.02.2020 eine Auszahlung in Höhe von 4000€ Via Wire Transfer beantrag, da die Auszahloption auf mypaysafecard nicht Verfügbar war.

Am 17.02.2020 habe ich dann eine Email bekommen mit der Bestätigung dass 3940€, also die 4000€ minus 1,5% Gebühr überwiesen worden sind.

Da es meine 1. Auszahlung bei NetBet war habe ich im Chat nachgefragt wann spätestens mein Geld auf meinem Konto landet.
Als Auskunft bekam ich dass es 4-8 Werktage dauert und allerspätestens am 26.02.2020 einlangen wird.

Da ich skeptisch war habe ich öfters im Chat nachgefragt ob die richtige IBAN etc. hinterlegt ist, wo mir alles richtig bestätigt wurde.

Am 26.02.2020 war mein Geld noch immer nicht auf meinem Konto, was mein Misstrauen irgendwie bestätigte.
So habe ich den Chat nochmal angeschrieben.
Die Dame (Carolin, anscheinend die einzige die den Chat betreut) schrieb mir dass das Geld schon auf meinem Konto sein müsste.
Als Beweis habe ich an deren Email meinen Bankkontoauszug für Februar übermittelt.
Daraufhin wieder im Chat nachgefragt und die Bestätigung bekommen dass sie den Kontoauszug bekommen haben und die Finanzabteilung es Prüfen muss was nicht länger als 24 Stunden dauern sollte.

Am 27.02. nach gut 30 Stunden nochmalige Anfrage im Chat wo ich die Antwort bekam dass ich mich Gedulden muss.
Dazwischen immer wieder bei meine Bank angefragt ob das Geld eventuell noch nicht Gebucht wurde.

Nun sind nochmal 10 stunden vergangen und noch immer keine Antwort von NetBet.

Ich hoffe Ihr könnt mir Helfen
Status solved Gelöst
€3,940