I played in the casino, and it seemed to me that everything was fine. But unfortunately, this is a scammer's casino. They do not allow players to withdraw money.
I made two deposits and they were credited very quickly. And I can't withdraw funds. the withdrawal button is simply not active.
I wrote to support and they advised me to clear the cache and cookies of my browser. I cleaned the cache and cookies. I changed the browser, and I changed the device from which I logged into my account, but it still does not help. I wrote to support and asked them to issue a withdrawal request for me, but they answered the, cannot do it.
Please help me to return my funds.
I am attaching a screenshot that clearly shows that they do not allow you to withdraw money 3803,1 Kč. No "WITHDRAW" option. Also the account says that no verification is required from me at this time, so I am not able to verify anyhow.
Beschwerde-Info
Dear FUNNYMORE,
We hope you are doing well!
We are very sorry that you have faced this situation. However, as we can see in the system, you tried to withdraw funds several times, but your requests were canceled not by us, but by the provider, so you were able to find the "Withdraw" button. In such a situation, the solution is to verify all the information you enter during the withdrawal process, as it is the payment provider that cancels requests. It makes no sense for us to harm our players as we strive to be the best.
We hope for your understanding and cooperation.
Best regards,
Mr. Pacho Casino Representative.
AskGamblers
Dear @funnymore,
Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.
Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
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