Mr Pacho Casino - Verify and withdraw issue going on for over a week

Dear @Santaclaus9,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear @Santaclaus9,

Hope you are doing well!

We are very sorry that you have encountered this situation, but all your previous withdrawal requests have been cancelled due to incorrectly entered payment system details. Also, we may, at our sole discretion, require you to complete the verification, both before and after effecting deposits into your account and/or making a withdrawal. In accordance with this rule, which is stated in our casino rules and which you agreed to when you registered, verification of your account was requested from you yesterday and you have successfully completed it.
With respect to your existing withdrawal request that you placed yesterday, withdrawal requests will be processed by the Finance Department within three (3) business days after the request is submitted and/or three (3) business days after the last withdrawal request is paid, subject to all other conditions and verifications as set forth in the Terms and Conditions. The agents of the Finance Department process withdrawal requests from 6:00 to 17:00 GMT, Monday through Friday. Please be patient and wait for your request to be processed.

We hope for your understanding and cooperation.

Best regards,
Mr. Pacho Casino.

Dear all,

Hope you are doing well!

We would like to inform you that the player's withdrawal request has been reviewed and has been declined because the player entered an incorrect e-mail address during the withdrawal, which was the case last time. We kindly ask you to double-check the information to avoid any misunderstandings.

Hope for your understanding and cooperation.

Best regards,
Mr. Pacho Casino.

I did in fact enter the correct email address. I got tired of waiting for you to make a simple withdraw so I already gambled the money away and that surely was your ulterior motive when you canceled my withdrawals due to a ”technical fault”. The total amount was 500€.

Dear @Santaclaus9,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we could understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is being finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lost the validity of you claim against the operator which led to rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.