Mr.Bet Casino - Wont verify my account

Dear @dragen1337,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

60000kr nok or 5494 usd, top right corner in picture

Dear DRAGEN1337,

We hope this message finds you well. We wanted to inform you that we have received your documents, and they are currently pending review by our appropriate department. Rest assured, we have escalated your request, and our team is diligently working to ensure a thorough and timely examination.

Now i got this message on their site:
"Photos or screenshots of the bank card copies are not accepted. Upload a live image of the bank card. "
what does this even mean? this is just getting stupid. And i can see alot of people with the same issue.

sent them a account statement from my bank aswell now..

Dear DRAGEN1337,

Thank you for providing the additional documents required for your verification. We appreciate your prompt cooperation in this matter.

Your documents are now in the queue for a manual check to ensure a thorough and accurate review. We value your understanding and patience throughout this process. If you have any further questions or concerns, please feel free to reach out to our customer support team. We are here to assist you.

Still waiting on verification. every step with these guys takes forever.

i sent in the bank statement 7.12.23, still no update. MR.Bet say it should take max 48hours for response, but now it have been 96 hours without any update..

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear ASKGAMBLERS,

The user is currently undergoing a verification process, specifically regarding their payment method. They initially submitted a bank statement for verification, but it was observed that the document didn't include the necessary bank card details.
Once the required details are provided, our appropriate department will promptly review the submission and update the user on the verification status.

I was told by Mr.bet that a bank statement was ok, and now 6 days later they want my card info for the 3. time.. i sent this again today. Hope for a speedy update!

Dear DRAGEN1337,

Upon reviewing your submitted documents, we noticed that the bank statement you initially provided did not contain the necessary bank card details required for verification.

We have forwarded your latest submission to our appropriate department for review. We understand the importance of a speedy update, and we appreciate your patience during this process. If you have any further questions or concerns, please feel free to reach out to our support team, and we will do our best to assist you.

Thank you for your understanding and cooperation.

Account verified now, just waiting for the transfer now...

Dear @dragen1337,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the funds. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Well, i got the money 1 hour ago, so the delay havent been on my side.. i guess the issue is resolved. but terrible slow service from MR.Bet.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.