I am a fully verified user of Mr.Bet, having completed the required address proof, identity verification, and payment method validation processes. These verifications were confirmed via messages from Mr.Bet’s support team (e.g. 2024-05-16 4:03 p.m Hungarian time)
Recently, I attempted to withdraw 700,000 Huf (1,700 euros) from my account. However, I was unexpectedly required to re-verify my payment method using a bank statement from this week 2024. In compliance with this request, I am trying to uploaded an official bank statement from my online banking account in PDF format. This document clearly displayed all the necessary details, including my name, account information, and the transaction in question. But there is no way to upload it. I have talked to chat asking for help but they tell me there is nothing they can do.
Despite my efforts to get this resolved, Mr.Bet has repeatedly put up road blocks, stating that my account is not verified and please upload your documents to the verification tab.
This situation has left me sick and frustrated, as I have provided a legitimate document that previously was accepted without issue.
I urge your office to investigate this matter and take appropriate action to ensure that Mr.Bet adheres to fair and transparent practices. It is vital that customers like myself are not subjected to such arbitrary and obstructive behavior when attempting to withdraw our funds.
Thank you for your attention to this matter. I look forward to your prompt response and resolution.
