Mr.Bet Casino - Waiting for verification and withdrawals since December 23rd

Dear @sridui,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

20,250 dkk

Still nothing has happened. I have been completely ignored. I keep receiving the email from support saying they are doing everything to complete the verification process and have a huge workload. Doesn’t let me contact their responsible department. Only intention is to hold people’s withdrawal until they get impatient and gamble back their withdrawals. No way in hell I am not going to chase this fraud company out of Denmark.

Sweet professional message for days but no verification

Dear ASKGAMBLERS,

I would like to inform you that the player's account has been successfully verified, and the initial withdrawal request of 3,000 kr has been processed successfully.

If you have any further inquiries or require additional information, please feel free to reach out.

Dear @sridui,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

The account is verified but I haven’t been paid my withdrawals in full. Mr Bet is still holding my withdrawals. My total withdrawals has been splited by Mr Bet themselves and processed some of them but still not processing the rest. I asked the support but doesn’t get any accurate answers. I wonder how long it will take for them to process the rest. Dealing with them is an absolute nightmare.

Dear SRIDUI,

The first two parts of your withdrawal request have been successfully processed. Your funds are on the way.

Please note that withdrawals are divided into chunks due to payment provider limitations. Each chunk represents the maximum amount per transaction, and the provider may charge a fee for each chunk.

The next parts of your withdrawal are in process. We appreciate your understanding and patience.

If you have any questions, feel free to contact our support team.

It’s very strange that first two withdrawals are processed on Monday and other are no where to be seen until Thursday evening. It should not take for your payment provider that long when the transaction ID are almost coherent.

Dear SRIDUI,

Please be informed that once a withdrawal request is submitted, it enters a stage where it is forwarded to our payment provider for processing. At this point, we don't have direct control over the timeline. We acknowledge the delay you've encountered, and we share your concern.

We assure you that we are actively monitoring the situation and doing our best to expedite the process. If you could provide us with the transaction IDs, we will investigate the matter further and keep you updated on the status.

Here it is as you asked sir. Well you can see the transaction ID differ by few numbers yet they are not processed until the end of the week while the first two could be processed on Monday. Well I guess now it’s weekend your payment provider are not working and then on Monday they are probably going to process one or two transactions if I’m lucky enough and let it hanging for another week or another month. Why can’t all the withdrawals be processed same time. It’s been 3 weeks now sir. Don’t you feel a little bit shame for holding withdrawals like this?

Dear SRIDUI,

We understand your concern and apologize for any inconvenience caused by the delay in processing your transactions. We sincerely appreciate your patience during this time.

The current status indicates that the transactions are in progress, and we are awaiting the final status. Please be assured that our team is working diligently to expedite the process. However, due to temporary difficulties, the final status may take longer to be assigned.

Regarding the timing of transaction processing, we acknowledge your frustration and understand the importance of a more streamlined approach. We strive to improve our processes continuously. Rest assured, we are looking into ways to address and enhance the efficiency of withdrawal procedures.

If you wish to cancel any transaction or require further assistance, please do not hesitate to let us know. We are here to help and ensure a smoother experience for you.

Thank you for your understanding and cooperation.

Sir I don’t wish to cancel any transaction but I wish my withdrawals now so I can close my account with Mr Bet. You are very quick if anyone needs to cancel their withdrawals however takes you forever to process the withdrawals when the transaction ID are coherent. As you said you are going to investigate the matter closely when I provide the transaction ID but that hasn’t helped a bit. Everything you just wrote exactly translates to we are not willing to release your withdrawals under any circumstances but we will keep you hanging forever for no reason and shower you with all the sweet professional messages and support to buy us time so that you get frustrated and gamble back the withdrawals.
At this point it is hard to believe that Mr Bet is serious online casino as non of the payment providers takes over 10 days to release a payment when transaction ID is coherent. Lastly, I have reported Mr Bet to the police for online scam and is going to post all over the gambling groups and channels to stay away from this casino.

Dear SRIDUI,

We appreciate your message and understand your frustration regarding the withdrawal process. We sincerely apologize for any inconvenience caused during this time.

We are pleased to inform you that the remaining transactions have been successfully processed on 17.01. We genuinely value your cooperation throughout this process, and we apologize for any delay you may have experienced.

Regarding your concerns about the withdrawal process, we want to assure you that we take them seriously. We want to address your specific concerns about the investigation and assure you that our team has been actively working to resolve the matter. However, we acknowledge that there were delays, and we apologize for any frustration this may have caused.

We genuinely appreciate your patience, and we hope that the successful completion of your transactions on 17.01 provides some relief. If you have any further questions or if there's anything else we can assist you with, please do not hesitate to reach out to our customer support team.

Dear @sridui,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear AskGambler
The issue is now solved on 20 /01/2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.