Mr.Bet Casino - Waiting for verification and payout for several days

GELÖST

karim1213

Hello.

In the last month making payouts was not really a problem, until now.
My account was already fully verified.

On 11.06 i used a new payment method, a credit card, I deposited via Apple Pay.

Now mr.bet want to verify this payment method, which is okay. They asked for a bank statement where my name and the deposit amount of €500 is visible.

I provided that, and not just that, I provided screenshots from my online banking and from the Apple Pay transaction too.

They didn’t accept it, since in their opinion there is a problem with the payment date. So the €500 payment clearly was made on 11.06. the screenshots prove this.
Now in the office bank statement is written the 12.06 as the date of the transaction. This is the valutadate and it’s not my fault that the bank booked this money just one day later.

Now I’m waiting for 3 days now to receive my payout of €2800.

Everytime I contact the support they tell me to just wait and wait.

I don’t get where the issue is and it’s really frustrating to having these problems over and over again…

karim1213

Hello.

Since the casino didn’t reply yet, I just wanted to give a quick update.

I have an amount of € 8.300 pending for payout now.

I contacted the support often but they tell me to just wait.

I hope the problem can be solved, I’m waiting for very long now

Thank you

Mr.Bet Casino

Hello KARIM1213,

We have checked the current status of your account, and it is verified now. As for the withdrawals, one request for 5000 EUR has already been approved from our side and is now "in process" by the payment provider. The remaining balance was played by you yesterday.

If you have any additional questions, please let us know. Thank you.

AskGamblers

Dear @karim1213,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

karim1213

Complaint can be considered resolved

Thank you

AskGamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Mr.Bet Casino - Waiting for verification and payout for several days

Beschwerde-Info

Unseriöses Casino

Grund

Betrag

€ 5000

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