Verification Process taking too long, why? $NZ 2,000
I was already verified and they asked me to do it again even though their terms and conditions say you only have to do it once. I had made a $2000 withdrawal and then was asked to re-verify. I submitted the docs and all were accepted but the banking information doc. It asks you to send a screenshot of your bank showing your last deposit, which I did. It was rejected. I sent another and another and another.
Each time a new screenshot with the same transaction via gigadat showing the last deposit I made to their site. Each time I had to wait 48 hours for them to review. The first time they said my name wasn't on it (it was, on the right hand side of screenshot) then they said it didn't show the right transaction, (it did, but the date is different than their site lists because my bank is in Canada and their site is in New Zealand) then they said the transaction wasn't showing (it was, but they didn't look to the bottom of doc to see it) then they finally emailed to say they needed a PDF of the bank information (which I immediately sent via chat, email and verification) and now I have to wait another 48 hours which will roll into a weekend so I will actually wait four or five days for them to verify because they can't actually get a real person in verification to do it right away when there is an issue. it will be over two weeks by the time they verify (if they don't find another excuse) and another minimum two days after that for the transfer of my money.
I have all docs and chats and emails to back this up. I play on a few sites and this is the only one that has harassed me like this for verification. Anytime I have sent the exact list of docs they ask for for any other site I was verified right away or if there was a small issue I could deal with someone in support and get it corrected right away. This is ridiculous and just looks to me like a withhold of money to earn interest or something. Like they hope you will give up and not withdraw.
I will not play here again after this experience.
Pokerstars took one day to verify and their withdrawals are the same day, for example. I don't understand casinos that don't have a live verification process to ensure that when they have an issue the customer can resolve for them quickly so there are no delays with withdrawals. It just comes off scammy to me.
The crazy thing is I verified with them once before and it did take a bit of time but I submitted the exact same docs I submitted this time and no go over four times. I literally had already verified with them and they asked me to do it again when I made a larger withdrawal.
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