Mr.Bet Casino - Verification problem

I have contacted them and this is what I got . But as you can see, they confirmed my deposit of 22.50$ thank you for confirming David on Dec. 20th .

Apparently, I am being verified MANUALLY. Because all of a sudden from bei ng approved by the system a few days ago (see pics above), now I am rejected ( see pics below).
Now if I can read properly, once manually checked as it's the second verification apparently by human beings, , THIS IS IT.
Let's get this over with already. How disgraceful for them.

Dear bless9,

The update of personal information on the website is conducted in compliance with GDPR standards and may indeed take up to 28 days, as stipulated by the regulations. Therefore, it is essential to provide accurate and truthful information when creating an account or to inform us in advance about any requests for changes to avoid affecting withdrawal processing times.

Regarding verification, it is mandatory and currently remains active on your account. Without verification, withdrawals are not possible. While the system initially processes the uploaded verification documents automatically, our relevant department may request additional documents and manually review whether the system has correctly processed the documents.

In your case, we are still waiting for confirmation of the Interac payment made on 2024-12-21. Specifically, we require a statement showing the date, amount, full name, and the purpose of the requested deposit.

Thank you for your understanding.

I tried uploading on their site .
But they want me to again 5th time now upload proof of payment and deposit? I wanna cry litterally .

I have uploaded via here. As they said I have exceeded limit, but they don't refresh my page as they said they would. Thus delaying approval as they want my PDF bank statement! My undergarments too while you're at it? I am sooooo frustrated and pissed.

PLEASE HELP ME ASKGAMBLERS

Dear bless9,

Please note that your request to update the verification page was forwarded in time, but it takes time to fulfil and unfortunately, this does not happen immediately.
The verification page has been updated today, but you have not uploaded any documents yet.

Previously you unfortunately did not upload a document that would have met all the requirements, as you uploaded a screenshot from our website instead of the requested deposit.
Please upload a Interac - bank statement for 21.12 (you informed the support team that the payment was marked on 23.12 due to the bank processing the payment during weekends) for the amount of 40 CAD. It is important for us to see on one document the amount, date, first and last name and also the purpose of the requested deposit.

Please note that the support team is always ready to help you upload documents. As soon as the document meets all requirements, it will be accepted.

It still does not work. . This is on purpose. You don't do withdrawals on weekends as you state. I need this now. I have sent it to you since yesterday AGAIN via email. And you won't accept it knowing that my so called refreshed verification tab is not WORKING!!!!!

After so many excuses, and bogus lies and false hope, what do I do now??? Especially that you MR.BET don't do withdrawals on weekends. It's NOT FUNCTIONING 😭😭

Hello Askgamblers, would like to update you. Things have moved a tad. Hopefully. I have successfully passed but awaiting the full verified completion. This gave a time frame of 0-48hrs and that was at 18:00 Jan.11th ( yesterday).

Will keep you posted.

Thanks for helping me and Mr Bet I trust you will update tab shortly as you have stated that I am priority number 1 and highest PRIORITY.

Excited to be a part of your community again thank you for the warm welcome Mr.Bet

Blessings999

I just received this email and I go try to withdraw and I can't 😭

I made a mistake with my previous post. The confirmation is for another casino. Bravooooo to Canplay casino for being prompt and efficient! Within 24 hours I may add! But the chat with Grace is the same madness of please be patient .... 48hrs stupidity and we're on your case ###$$@

Dear @bless9,

Please let us know if there are any updates regarding your ongoing complaint. since your latest post is not clear at all.

In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear Mr.Bet and AskGamblers,

I see that Mr.Bet has not commented here. But are they ever taking me for a ride 😞😭.
See below some of the convos by email between Me and THE MANAGERS, GILL, MARY, ROZEL, MIRTA OR Miriam, Steven and Nancy .

This is yesterday and today.

Dear bless9,

Your documents have been successfully verified, and the withdrawal has been processed successfully on our side. If you have any further questions, we recommend contacting our support team.

Dear AskGamblers,
the user's withdrawal request was successfully processed today and reached the status of ‘success’.

Dear bless9,
You have been successfully verified and your withdrawal request has reached the status of ‘success’. If your complaint has been settled, please mark it as resolved. Thank you for your co-operation.

Dear @bless9,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

DEAR ASK GAMBLERS
THANK YOUUUUU, for your support with my issue with MR.BET.
I GOT PAID!!!! YAHOO.

GOD BLESS 🙏
Sincerely,
Ann -Marie John

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.