Mr.Bet Casino - Verification documents first accepted then later rejected but now no reactions from Mr.Bet for weeks

Dear BURAK47,

If a user is from the list of restricted countries (2.1.4.), our appropriate department will request a document that confirms their residence in the permitted country.

Suitable documents can be:

Residence permit (for Poland - karta pobytu);
Payslip;
Employment contract.

In such documents, we need to see that a user resides in the country officially, and pays taxes, so we understand where the funds come from.

Now your account is suspended for a security check and you are able to upload documents if it’s necessary. The verification tab might be unavailable only if you have uploaded documents and they are being processed.

On our part, we also informed the responsible department that you have documents in sticker format and we are waiting for clarifications from them about what you can provide in this case.

Please check your account for further details for verification.

Best regards,
Mr.Bet Casino team

Hello Mr bet,

As I told before my residence permission is still being rejecected although it has been approved for the first and second verification but now out of nothing it keeps being rejected although it is the official and only residence permission that the city of Aachen Germany gave me by sticking it into my passport as uploaded within my verification documents.

If the official and only residence permission that the government of Germany gave me is being rejected although it is being accepted in every other Casino and for the first two verifications on your casino that's non sense in my eyes.

The statement that you forwarded this information to your appropriate department is the Status quo that you tell me for more than 2 weeks now.

I'm waiting since 2 weeks for any progress or reaction from your security but it happened nothing since then and now you tell me the same thing as weeks ago.

Please process and progress In my verification process as all the requeated documents have been provided by my side.

I reuploaded the required documents as requested. Please proceed with my verification process. Thanks

So you asked me to upload a document which proves that I'm paying taxes in my country so I uploaded my entire payslip for September but again the document was rejected...
I would be very pleased if I finally would be verificated as all requested and required documents have been provided by my side....

Dear All,

Please be informed that player's account is now fully verified. The withdrawal request was processed successfully.

If BURAK47 has any questions, we will be happy to help him when he contact our support team via live chat or email.

Best regards,
Mr.Bet Casino team

Dear @burAK47,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello,

I confirm that my account is finally verified now.

Nonetheless I ask you not to close my complain please as my other concern is still present; my account is still marked as suspended and is blocked.

Although I am verified now I still cannot do anything in the Casino.

I'm still getting an error message as seen in the attached screenshot when I try to play any slot game or when I try to visit the sport bets area.

I guess Mr.bet forgot to unlock/reactivate my account or so?!

Dear BURAK47,

Please be informed that your account was on a security check now it's open againe and you have a full acsess to the games on our gaming platform.

We recommend you to contact our support team via live chat in cases like this so your requests will be processed faster.

Best regards,
Mr.Bet Casino

Hello Mr.bet,

Thank you, I confirm that my account is reactivated.

@askgamblers:

My issues with the casino are solved and the case can be closed now. I have no more complaint.

Thank you.

Thank you.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.