On Dec 28, I requested a withdrawal from Mr.Bet. I was under the impression I had been verified in June, when I sent all my documents. The customer service rep informed me I needed to submit a bank statement showing a deposit on June 19, so I submitted this.
3 days later I was informed that my verification had failed, and when I went back to customer service they told me they needed a statement showing a transaction on Dec 28. My bank has not yet issued a statement for this date, so I asked customer service if I could submit corroborating documents as my online banking does not display my name.
I was informed this would work, so 2 days ago I submitted a screenshot with my account number and the transaction requested, a void cheque with my name, address, and account number, and a screenshot of Mr.Bet thanking me for the transaction. This morning I was again denied verification, and when I queried this I was told that it had to be a single document. This document will not exist until Jan 20 as my bank does not issue interm statements.
All customer service reps from the verification side have refused to address my questions regarding the changes in criteria, and quote security policy. I understand secure measures are required, but after jumping through numerous hoops I believe I will never get my winnings.