Mr.Bet Casino - Payout and verification takes forever

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Yesterday I received an email that the verification failed because of the proof of residence. I uploaded the document again. Now the applicant data and the proof of residence are being checked again. I am curious whether it will work this time and the payment will be approved.

The verification has now been approved, the only thing missing is that the payout is accepted.

Dear RUBINSKI_CEM,

We're sorry to inform you that the documents you initially submitted did not meet the requirements for the completion of the process, leading to the rejection of your document request. We apologize for any inconvenience this may have caused.

However, we have noticed that on December 8th, you uploaded additional documents, which are currently pending manual review. Our team is actively working on this process, aiming to complete the verification as quickly as possible.

I am now verified and am just waiting for the payout to be approved. When can I expect it?

here you will find three pictures that the payout has been under review since 04.12, I am verified. I just want my money.

Dear RUBINSKI_CEM,

We acknowledge that on December 8th, you uploaded additional documents to address the deficiencies. Please be advised that these documents are currently pending manual review by our dedicated team. We want to assure you that expediting this process is our top priority, and we have already submitted a speed-up request to the appropriate department.

We understand the importance of this matter to you and appreciate your patience during this time.

Now it's getting worse and worse. My verification on Mr.Bet was completed and successful. I also received a confirmation email from Mr.Bet. Now I check in this morning to see if Mr.Bet has responded and now I see that my proof of residence has not been accepted. As I said, I have moved (see first message here in the chat on December 6th) and have uploaded a bank statement with my new address. I don't understand the world anymore. I contacted support directly and made another change to my account details (address) and they confirmed this and told me that it would be changed in my personal settings, but that it could take up to 28 days. I then uploaded my same proof of residence document for verification and my account is now verified again. They delay everything so you don't have to pay. Slowly but surely I'm getting really angry. What kind of service is this? I want my money!!! I have already changed my new address twice via the chat support. If my money is not transferred within 1 day, I will never play at Mr. Bet again. I'm going through all the processes for more than 15 days. This is not a service. Mr. Bet answers are always the same and only after a few days where nothing happens comes such a short not meaningful answer. I want a clear statement now!!!

Dear RUBINSKI_CEM,

Our appropriate department reserves the right to request additional documents if deemed necessary to ensure the security and integrity of our platform. We understand your frustration with the recent issue related to your proof of residence, and we want to assure you that we are taking immediate action to address this matter.

Upon checking, we noticed that you uploaded documents on December 14th, and we have already expedited your request for review. Our team is actively working to ensure a prompt resolution, and we appreciate your cooperation.

Regarding the change of your address, we understand that this process has taken longer than expected, and we sincerely apologize for any inconvenience caused. We assure you that we are working to expedite this change in your personal settings, and we appreciate your understanding during this time.

When can I expect to receive the payment? It's all taking far too long already.

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

What's the situation here now? Is there any more feedback?

Dear RUBINSKI_CEM,

Thanks for your patience. The withdrawal request was approved on our side, but the payment provider is still processing the transaction. It could take up to 5 business days.

Dear @Rubinski_Cem,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.