Mr.Bet Casino - My payment is rejected without reason

Dear @katyuska7,

The AskGamblers Complaint Team kindly asks you to clarify the currency of the total amount.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear KATYUSKA7,

We would like to inform you that your previous transaction was canceled at your request due to technical difficulties. Please be aware that the assignment of the final status may take longer due to temporary issues.

To address this, we have created a new withdrawal request for the amount of 500,000 CLP, which is currently in "process" status as of 2024-05-25. Please note that the processing status can take up to 5 business days.

Thank you for your understanding and patience.

Dear Sir/Madam,

The last time this request was canceled, I did not ask for it to be canceled. You canceled it when the deadline expired. The only time I authorized a cancellation was for a $100,000 withdrawal that had been pending for more than two weeks, and you told me it was the best option for the deposit. However, for the $500,000 withdrawal, I never requested any cancellation.

Additionally, every time I contact you, you tell me it will be ready in three days, and now you are saying five business days. Don't you think this is too long a wait? I am not responsible for your technical problems, but you are not fulfilling what you promised.

I hope the money will be deposited into my account as soon as possible.

Thank you in advance.

Dear KATYUSKA7,

We are pleased to inform you that your withdrawal on May 29, 2024, was successful. Thank you very much for your understanding and patience.

Dear @katyuska7,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.