Beschwerde #415
Mr.Bet Casino
I've reached out to Mr. Bet 3-4 times over the past weeks and I get a generic response
vor 2 Jahren
On March 16, 2024 I requested a withdrawal of $1,450 CAD from my account. At the same time, I noticed that my address on my account was my previous address so I followed the Mr. Bet procedures for an address change and that was accepted.
After a day or so I was notified that I needed to verify my account. I had previously been verified (I've made withdrawals in the past) but I was told that I needed to do it again due to new regulations. The only item I was asked to submit was proof of residence. I sent a screenshot of a utility bill (of my new address - the address I changed to on my account). This was rejected as screenshots are not accepted. I resubmitted a PDF of the utility bill and this was accepted.
It has now been almost three weeks and my status and all my documents are accepted, and my status says "We are currently checking your data". I've reached out to Mr. Bet 3-4 times over the past weeks and I get a generic response each time: "the appropriate department is reviewing your request".
I understand that the change of address may have caused some delay, however, three weeks with no updates from Mr. Bet and seemingly nothing has changed.
I appreciate your assistance with this matter.
After a day or so I was notified that I needed to verify my account. I had previously been verified (I've made withdrawals in the past) but I was told that I needed to do it again due to new regulations. The only item I was asked to submit was proof of residence. I sent a screenshot of a utility bill (of my new address - the address I changed to on my account). This was rejected as screenshots are not accepted. I resubmitted a PDF of the utility bill and this was accepted.
It has now been almost three weeks and my status and all my documents are accepted, and my status says "We are currently checking your data". I've reached out to Mr. Bet 3-4 times over the past weeks and I get a generic response each time: "the appropriate department is reviewing your request".
I understand that the change of address may have caused some delay, however, three weeks with no updates from Mr. Bet and seemingly nothing has changed.
I appreciate your assistance with this matter.
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