Mr.Bet Casino - I've reached out to Mr. Bet 3-4 times over the past weeks and I get a generic response

Dear JUSTIN1919,

We sincerely apologize for the delay in processing your withdrawal request. Upon review, we discovered that you have an active GDPR data change request, which may have contributed to the slowdown in the verification process.

We highly recommend submitting data change requests in advance, especially when you have an active withdrawal request, to avoid such delays in the future. Please accept our assurance that we have prioritized your request and transferred it to the appropriate department.

We apologize for any inconvenience caused and assure you that the verification process will resume promptly on Monday. Thank you for your patience and understanding.

Thank you for your reply. I appreciate you prioritizing my request.

To add context, I didn't realize my address information was incorrect until I was asked to reverify my account following my withdrawal request. I understand that may have contributed to the delay, but I also understand that GDPR data change requests are to be made "without undue delay" (GDPR Art. 16). Undue delay isn't defined, but I assume it is more expedient than 2-3 weeks after the supplementary documents have been provided.

With that said, I appreciate your attention to this matter and hope that the data change request and withdrawal requests are both addressed early next week.

Best.

Dear ASKGAMBLERS,

We are pleased to inform you that the withdrawal request dated April 8, 2024, has been successfully processed. Additionally, the user's verification and data change requests under GDPR have been fulfilled.

Thank you for your attention to this matter.

Dear @Justin1919,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello,

Mr. Bet has now completed the verification of my account and issued my funds. This thread is resolved.

Thanks,

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.