Mr.Bet Casino - I have been trying to verify my account since 4/25/2024

Dear captainrino,

Thank you for reaching out regarding the issues you've encountered with verifying your account on Mr.bet casino. We understand your frustration and appreciate your patience.

We have forwarded your request to the responsible department, and they are currently cross-referencing the status of your GDPR data change request, which was initiated due to the active verification process.

As soon as we have an update, we will get back to you with the results. Thank you for your understanding and for waiting.

The casino did not resolve the issue. Instead, they sent me email stating my pictures were unclear and to send new ones which I have been doing for months, with same result over and over.

Dear captainrino,

We are unable to accept low-quality documents. To resolve this issue, please upload high-quality photos of your proof of identity. Once you do so, the verification process will continue.

As you can see from the attached pictures, they are very clear. I have uploaded different pictures throughout the month, and the same reason for rejection comes up. The pictures are taken with an Iphone. Can you have a look at the pictures I have attached and confirm the details are clear.

Dear captainrino,

Thank you for your message. Unfortunately, the documents you previously provided do not meet the required quality standards due to low resolution. Could you please take new, higher-quality photos and upload them again? Additionally, we noticed that you have not uploaded any documents to the verification page since 23.08.2024. The documents sent via email have also been rejected for the same reason of poor quality. Please make sure to upload the new photos directly on the verification page.

Let us know if you need further assistance.

Dear @captainrino,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Mr.Bet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.