Mr.Bet Casino - Help with my verification issue

Dear Mitsumi,
We sincerely regret that you encountered difficulties during verification, but we are pleased to inform you that you have successfully completed it today.

Unfortunately, your withdrawal request was declined because the amount in your account was less than the amount requested in the withdrawal request. You have created a new withdrawal request, which usually takes up to 48 hours to check. We appreciate your patience.

If you have any questions, we will be happy to help you further.

Dear @Mitsumi,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear Mr.Bet Casino Team

Thank you for the update and for confirming that my verification is now complete I’m relieved that it’s finally sorted.

However, I’m a bit confused about my first withdrawal request (€360) being declined, as the full balance was available at that time. Could you please provide a breakdown of any balance changes?

My new withdrawal request (€345)was also declined, and I’d appreciate it if you could explain why this happened again. I’d really like to have the winnings processed as soon as possible, as the wait has been ongoing since 19 September 2025.

Best regards, Mitsumi

Dear Mitsumi,

Thank you for your message.

The previous withdrawal requests were declined because additional documents were required for verification. Since your verification is now successfully completed, no further documents are needed.

Please note that your current withdrawal request (€345) is still being processed. We kindly ask for your patience while it is completed.