Mr.Bet Casino - Help with my verification issue

Dear Mitsumi,
We sincerely regret that you encountered difficulties during verification, but we are pleased to inform you that you have successfully completed it today.

Unfortunately, your withdrawal request was declined because the amount in your account was less than the amount requested in the withdrawal request. You have created a new withdrawal request, which usually takes up to 48 hours to check. We appreciate your patience.

If you have any questions, we will be happy to help you further.

Dear @Mitsumi,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear Mr.Bet Casino Team

Thank you for the update and for confirming that my verification is now complete I’m relieved that it’s finally sorted.

However, I’m a bit confused about my first withdrawal request (€360) being declined, as the full balance was available at that time. Could you please provide a breakdown of any balance changes?

My new withdrawal request (€345)was also declined, and I’d appreciate it if you could explain why this happened again. I’d really like to have the winnings processed as soon as possible, as the wait has been ongoing since 19 September 2025.

Best regards, Mitsumi

Dear Mitsumi,

Thank you for your message.

The previous withdrawal requests were declined because additional documents were required for verification. Since your verification is now successfully completed, no further documents are needed.

Please note that your current withdrawal request (€345) is still being processed. We kindly ask for your patience while it is completed.

Dear Mr.Bet

I’m a bit confused and concerned that my current withdrawal request was declined again, even though you previously confirmed that my verification was successfully completed and that no further documents were required.

Could you please review my case and confirm why this has happened, and when my €345 withdrawal will be processed? I would really appreciate your prompt clarification and assistance in resolving this matter.

Kind regards,
Mitsumi

Dear Mitsumi,

You are required to upload your proof of identity (POI) showing both the front and back sides of the document in order to complete the verification process.

Your previous submission was rejected for the following reasons:

The document was uploaded against a white background, which is not accepted.

The back side of the document was not uploaded.

Please make sure to resubmit clear and complete images of your ID from both sides, placed on a dark, contrasting background, so that all details are clearly visible. Once uploaded, our team will review your verification again.

Dear Mr.Bet

Thank you for your message. I have successfully uploaded the front side of my ID, but the system did not give me an option to upload the back side.

Could you please confirm whether I need to wait 48 hours before I can upload the back side, or is there another way to complete this step?

Thank you for your assistance.

Best regards,
Mitsumi

Dear Mitsumi,

The page has been updated, and you should now be able to upload both sides of your ID as usual. Please try again and make sure to refresh the page before uploading.

If you still don’t see the option to upload the back side, kindly send us a screenshot so we can look into it for you.

Dear Mr.Bet

I refreshed the page and uploaded the front side of my ID, but when I click “Continue,” it immediately sends the photo without giving me the option to upload or take a picture of the back side.

Could you please check this issue again?

Best regards,
Mitsumi

Dear Mitsumi,

I appreciate your patience. Please send the back of your document to [email protected] by email or via chat on our website, and we will be glad to forward it to the relevant department for verification.
Thank you for your cooperation.

Dear Mr.Bet

Thank you for your assistance. I have sent the back of my document as instructed, and I believe it has been received.

I hope the document can now be successfully verified and approved.

Kind regards,
Mitsumi

Dear Mitsumi,

Thank you for providing the document. Your verification has been successfully completed and the withdrawal has been processed on our end. If you have any questions, we will be happy to help you.

Dear @Mitsumi,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Thank you AskGamblers for your help, and thank you Mr.Bet for finally completing my account verification.
The verification took much longer than expected, but I have now received the withdrawal. The complaint can be closed.

Best regards,
Mitsumi

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.