Mr.Bet Casino - Harassment during verification

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Askgamblers Team and BRIDGETJOHNSON,

We requested proof of payment – specifically, the transaction's payment receipt. This document should include the name, the deposit amount, the date and time of the transaction, and the transaction ID (Interac Reference Number, which starts with CA, C1A, or C1B).

We recommend the user get this document by checking their banking through the web version instead of the app or by contacting the bank for assistance. Once the document is uploaded to the Verification, our specialists will check it to complete the process.

If you have any more questions, please don't hesitate to let us know.

Best regards,
Mr.Bet Casino Team.

Dear @BridgetJohnson,

The AskGamblers Complaint Team is kindly asking you to assist the Mr.Bet Casino team further and send the required paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Now they want the CA number on the payment confirmation. Why doesn’t their verification guide say they need that? This is a breach of privacy and harassment. They have many documents. They also say I breached and there were irregularities with my deposits but they won’t tell me how or what the problem is. Why not? I should be told what I did wrong.

I have requested the payment confirmation e-mail from the bank. It will take up to 7 business days to receive. That is July 4th. I will submit the the document when I receive it. I hope this will satisfy your query breach and irregularities they are accusing me of.

Dear BRIDGETJOHNSON,

We understand your concerns. Different payment methods require different documents for verification, including the CA number on your payment confirmation. This ensures secure and accurate processing.

We're committed to transparency and protecting your security. If you haven't received the detailed PDF receipt with the CA number, we can wait until you obtain it.

Thank you for your cooperation. If you have questions or need help, please contact our support team.

Why do you keep saying you are going to close my complaint? You said you are willing to wait for me to receive the documents from my bank and submit them to Mr Bet.

Dear @ASKGAMBLERS,

We are currently facing an issue with verifying a deposit for a user on the platform. The details of the transaction are as follows:

-Amount: 30.00 CAD
-Date: 2024-06-04 02:44:29 UTC
-Method: Interac

Despite multiple requests, the user has not yet provided the necessary documentation to complete the verification process. We have specifically requested either a detailed transaction slip showing the user's name, amount, date, and transaction number, or a monthly bank statement since there are multiple transactions on the same day.

The user mentioned that she has contacted her bank to obtain the required statement. We are currently waiting for this documentation to proceed.

Given the circumstances, could you please advise if there is a possibility to put the complaint on hold? Without the confirmation documents, we are unable to move forward with the user's verification.

Dear @BridgetJohnson,

The AskGamblers Complaint Team is kindly asking you to assist the Mr.Bet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.