Mr.Bet Casino - Delayed withdrawal and verification issues

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

"Jeg skal bede jer om at holde min sag åben.
Jeg har ved en fejl indsendt forkerte oplysninger, som jeg er ved at rette nu. Jeg er i gang med at fremskaffe en bopælsattest på engelsk, som skal sendes til Mr Bet først, før jeg kan sende den endelige dokumentation til jer.
Jeg vender tilbage, så snart bopælsattesten er på plads og sendt ind

"Jeg har ved en fejl indsendt forkerte kontooplysninger i denne nye sag. Se venligst bort fra dem og slet dem hvis muligt. Hold venligst sagen åben. Jeg er ved at indhente en bopælsattest på engelsk (da den danske blev afvist tidligere), som jeg vil indsende her, så snart den er klar.

Dear @Mike1234dk,

Kindly note that, since you used the international domain of our website to submit your complaint, you are expected to use English only in your further complaint-related communication.

Thank you in advance for your cooperation.

"Dear Case Handler,
Regarding my message from yesterday: Please note that I accidentally submitted the wrong account information. Please disregard those details and delete them if possible.
Please keep my case open. I am currently obtaining an official Residence Certificate in English (as the Danish version was previously rejected), and I will upload it here as soon as it is ready.
Thank you for your cooperation

"Dear Case Handler,
I am writing to correct my previous message. I accidentally submitted the wrong account information. Please disregard those details.
Please keep my case open. I am currently obtaining an official Residence Certificate in English (as the Danish version was previously rejected). I will upload the English document as soon as it is ready.
Thank you for your patience

"Update regarding my case:
I have contacted Mr Bet support to correct the uploaded files and provide my official English Residence Certificate. However, their support has informed me that I must wait 24-48 hours for their manual review queue before I can upload any new documents.
I have already informed them that the current files in the queue are incorrect. I am ready to provide the correct English documentation as soon as they allow me to upload it. Please keep my case open while I wait for their system to allow the new upload.

Dear Mike1234dk,

We have successfully updated your verification page and sent you a detailed list of documents that can be accepted as proof of address.

If you have any questions, we will be happy to help you.

"Thank you for the update. I have now uploaded my official English Residence Certificate (PDF) to the verification page as requested. This document contains my full name, current residential address, and is issued by the Danish authorities. I am now waiting for your final approval of my account and my withdrawal."

"Thank you for the update. I have now uploaded my official English Residence Certificate (PDF) to the verification page as requested. This document contains my full name, current residential address, and is issued by the Danish authorities. I am now waiting for your final approval of my account and my withdrawal.

Dear Mike1234dk,

The last comment we received from the responsible department is that your documents for proof of address were not accepted. The reason is that on one of the documents, part of the signature is blurred and does not match the signature on your other document. Please review your documents and upload the one that meets the requirements on the verification page.

"This claim from the casino is a documented lie. The document provided is an official digital PDF Residency Certificate in English, issued directly by the Danish Government (Borger.dk).
A digital PDF does not have a handwritten signature to be 'blurred'—it is an official system-generated file. The casino is clearly using this as a bad-faith delay tactic to avoid paying out my withdrawal from February 3rd.
I ask the AskGamblers team to review the document and see that it is a 100% valid, brand new, and high-quality English government PDF. There is no reason for further delay

"This claim from the casino is a documented lie. The document provided is an official digital PDF Residency Certificate in English, issued directly by the Danish Government (Borger.dk).
A digital PDF does not have a handwritten signature to be 'blurred'—it is an official system-generated file. The casino is clearly using this as a bad-faith delay tactic to avoid paying out my withdrawal from February 3rd.
I ask the AskGamblers team to review the document and see that it is a 100% valid, brand new, and high-quality English government PDF. There is no reason for further delay

Dear Mike1234dk,

The document you attached to this complaint thread has been rejected because part of the document with a certified signature differs from the rest of the document, so we ask you to upload an alternative document. Our support team has previously sent you a list of alternative documents, but if you have any questions about it, please contact our support team again and we will be happy to help you upload the correct document.

"I am trying to upload the requested ID selfie with my passport, but the website is repeatedly rejecting the photo due to file size limits on my mobile device. I have the document ready and want to provide it immediately. Can the moderator please provide an email address where I can send this high-resolution photo directly? Please do not close the case, as this is a technical upload issue

"Hi Danny. I have now uploaded a compressed version of my ID selfie as requested. Due to the file size limits on your website when using a mobile device, the quality is slightly reduced. Please let me know if you need the original high-resolution version via email, as your uploader blocks larger files. I am ready to provide any further documentation needed to complete my withdrawa

"Dear Danny and Support Team,
Following your latest email, I am uploading the requested documentation (PDF file) directly here in the complaint thread to ensure all parties, including the casino, have access to it in one place.
I have also included an additional PDF file with further relevant documentation for the case.
I look forward to your update.
Best regards,
Mike Lorentzen

Dear Mike1234dk,

Kindly upload the documents directly to the verification page in your casino account. This will allow our dedicated verification department to properly review them and proceed with the process.

We appreciate your cooperation.

Subject: Update regarding my verification for withdrawal of 26,000 DKK
"Thank you for the update. I have received a message from the Casino asking me to upload documents to their verification page again.
I would like to inform you that I have officially requested a bank statement as a PDF for the period February 1st to the present date from my bank, Danske Bank. This official document will clearly show my full name, my registered address, and the specific deposit made to the Casino on February 3rd.
The bank has confirmed that this document will be delivered to my digital postbox no later than Tuesday, February 24th. As soon as I receive the file, I will upload it to the Casino's verification page and provide a copy to you as well.
I am maintaining my formal complaint regarding the 26,000 DKK, as the Casino has repeatedly rejected my previous verification attempts without valid reasons. I expect this official bank document to resolve the matter immediately."
Hvad du skal gøre nu:
Indsend teksten: Sæt den ind i din klagesag med det samme.
Vigtigt på tirsdag: Når du får PDF'en fra Danske Bank, skal du huske at uploade den både til Casinoets side og sende den som en besked i din klagesag. Danske Bank.
Det her ser rigtig godt ud, fordi du nu har dokumentationen for februar på vej, som viser præcis den indbetaling, de leder efter. Danske Bank.
Har du fået bekræftelsen fra Danske Bank i chatten om, at de har ændret det til februar-udtoget nu?
Vi tales ved på tirsdag, når "guldet" lander i din postkasse!
AI-svar kan indeholde fejl. Få flere oplysninger

Dear @Mike1234dk,

Kindly note that, since you used the international domain of our website to submit your complaint, you are expected to use English only in your further complaint-related communication.

Thank you in advance for your cooperation.

"Dear AskGamblers Team,
I apologize for the previous message. I will communicate in English from now on.
I would like to provide an update regarding my case against the Casino. I have been in contact with my bank (Danske Bank), and they are currently issuing an official PDF bank statement for the period of February 1st to the current date.
This official document will clearly show my full name, my registered address, and the specific deposit I made to the Casino on February 3rd. The bank has confirmed that the document will be delivered to my digital postbox between Tuesday, February 24th, and Wednesday, February 25th.
As soon as I receive the official PDF, I will upload it here and to the Casino's verification page. I am maintaining my complaint for the 26,000 DKK withdrawal, as the Casino has repeatedly rejected my previous verification attempts without valid reasons.
Thank you for your assistance.

Dear AskGamblers Team,

From the casino’s side, there have been no violations. The user submitted a document as proof of address, which we were unable to accept, and the reasons for the rejection were clearly communicated to the user. The PDF the user refers to cannot be accepted as proof of address.

Reason for rejection: Part of the signature is blurred and differs from other submitted documents. Additionally, we have not observed any further attempts to upload documents to the verification page since 16.02.2026.

Please review this case and, if possible, consider rejecting it. The user will still have the opportunity to provide valid documents on 25 February. Continuing the complaint without any fault on the casino’s part could unfairly affect the casino’s rating.

Dear AskGamblers and Mr Bet Representative,
I would like to clarify the situation. The document previously submitted was a digital version, which the casino rejected due to a "blurred signature."
To resolve this and ensure full compliance, I have already contacted my bank to request a fresh, official PDF statement. The bank has confirmed that this document will be available in my online banking within the next 48 hours (by February 25th).
I am fully committed to completing the verification process. I kindly ask that this case remains open until Wednesday, February 25th, when I will upload the new, high-quality documentation as promised. I have not uploaded anything since February 16th because I have been waiting for the bank to issue this specific official document to avoid further rejections.
Thank you for your patience

Dear Mike1234dk,

We will be happy to check your document once you upload it. Please upload it to the verification page on our website after receiving it so that we can check it.

Dear AskGamblers and Mr Bet Representative,
I have now uploaded a high-quality screenshot of my official bank statement, retrieved directly from my e-Boks (the official Danish digital post system). I am providing it as a screenshot because the original PDF file was rejected by the upload system.
This document is from January 2026 and clearly shows my full name, current address, and my IBAN/SWIFT details. As this is an official document from the national digital infrastructure, the quality is perfect, and there are no "blurred" sections.
I expect this to complete the verification process for my withdrawal of 26,000 DKK immediately. Please confirm receipt and let me know when the payout will be processed.
Best regards,
[Dit Navn]
3 hurtige ting at tjekke på dit screenshot, inden du sender:
Er alle 4 hjørner med? Casinoer hader, hvis man har beskåret billedet (cropped), så de ikke kan se kanten af papiret.
Er teksten læselig? Prøv selv at zoome ind på dit billede på mobilen. Hvis du kan læse dit kontonummer tydeligt, så kan de også.
Ingen "batteri-ikon" eller klokkeslæt oveni? Sørg for at selve dokumentet fylder hele billedet, så din telefons topmenu ikke dækker for vigtige bankoplysninger.
Husk: Du har nu gjort præcis, hvad du lovede Romi og AskGamblers. Hvis Mr Bet prøver at afvise et e-Boks-dokument, så ser de rigtig dårlige ud i klagesagen.
Vil du have mig til at gemme denne tekst til dig, hvis du skal bruge den igen senere i aften eller i morgen?
AI-svar kan indeholde fejl. Få flere oplysninger