Concerned with delayed verification process
Amount
$ 12, 000
I am very stressed over the verification process and im learning that im not alone. On Sept 30th, I had a large win and began the process of verification of my identity. The casino verified my ID relatively quickly but kept asking for verification of my bank account details. My verification documents were rejected multiple times and then would take several days for review once uploaded (their site says 24-48 hours for review). I provided all the necessary documentation requested, including the etransfer to their account (as requested). There is a date discrepancy, as Sept 30 is a holiday in Canada and it was posted as October 1. They then again rejected my documents due to this. Now they have screenshots of my bank account showing the deposit to Mr. Bet on Oct 1, 2024. They also paid me out on the 28th of Sept $484.00 that was posted in my statement as the 1st because of the BANK HOLIDAY. I've uploaded my PDF bank statement from within the past month with my name, address, and bank account number, and finally a screenshot of my bank dashboard with my name and account number.
I am STILL seeing on their site that the "payment method" verification has failed. Seeing as I'm requesting a payout via e-transfer and have verified both my identity, account number that the deposits were made from (even though theoretically with an e-transfer I can transfer the money to ANY account), and address, it seems verification is on hold. I like Mr. Bet as a casino but am growing increasingly concerned, especially as no other online casino has had such a hugely difficult verification process or required verification more than once.
Hoping we can resolve this amicably as I like this casino and would like to continue to be a customer.
I have spoken to the live agent multiple times and I keep getting told that the right department is dealing with it, but whenever they do, they keep requesting documents that don't exist, as it is posted as Oct 1, not Sept 30.
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