Mr.Bet Casino - Can't withdraw on mr bet

Dear RYANMOH204,

Your previous documents have been rejected. The reason for the rejection is that you uploaded a deposit slip without your name, a screenshot of a virtual card, and a bank statement where it is difficult to identify the deposit to us.

We require a detailed transaction receipt with the following information: your full name, the amount, the date/time, and the payment purpose, among other relevant details.

Thank you for your cooperation.

This is what my bank sent me

Dear RYANMOH204,

Unfortunately, your proof of payment has been declined.

Please provide a detailed transaction receipt showing the payment of 15 CAD to our site on 2024-04-26 at 05:35:13 UTC.

Thank you for your understanding and cooperation.

Here's my bank statement

My bank statement

Dear RYANMOH204,

Please upload a detailed transaction receipt showing the payment of 15 CAD to our site on 2024-04-26 at 05:35:13 UTC. The receipt must display the exact transaction details, including the date and time, to verify the payment. Thank you.

Here's additional screen shots of my transaction details

Dear RYANMOH204,

We have reviewed the documents you submitted, but unfortunately, we have not received the detailed PDF payment receipt for your deposit of 15.00 CAD made on April 26, 2024. For verification, we require a PDF statement that includes your name, the deposit amount, the exact time and date, and all relevant payment details.

Please note that we cannot accept screenshots of Interac emails. We specifically need the PDF statement and the receipt with the CA, C1 reference number you received via email from your payment provider. The screenshot you provided does not contain this reference number either.

To proceed, please submit the requested PDF documents. If you have any questions or need assistance, feel free to contact our support team.

Thank you for your cooperation.

Dear @Ryanmoh204,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Mr.Bet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

I'm waiting for my bank to send me the transaction receipts they don't have those kind of separate statements you are asking for

Dear RYANMOH204,

Payment verification is crucial, and we should follow all the requirements. Once the documents mentioned above are provided, our specialists will check them to finish the verification process ASAP.
If you have any questions or need assistance, contact our support team.

Thank you for your cooperation.

Dear @Ryanmoh204,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Mr.Bet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

They told me all they got is a bank statement

Dear RYANMOH204,

Thank you for your response. We understand that you have submitted a bank statement; however, for our verification process, we specifically require the PDF receipt issued at the time of your deposit. This document should include your name, the deposit amount of 15.00 CAD, the exact date and time of the transaction, and all necessary payment details, including the CA or C1 reference number.

Bank statements often do not contain the detailed transaction information we need, such as the reference numbers or complete payment details. Therefore, we cannot accept them in place of the required PDF receipt.

Please check your email or online banking platform for the detailed PDF receipt issued by your payment provider on April 26, 2024. This document typically has more comprehensive transaction details than a bank statement.

This is the best my bank can do with the pdf format I've given absolutely everything to verify I've withdrawled a 1000 before now that it's a larger amount your giving me a hard time it's been 2 months I want my winnings

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear RYANMOH204,

Unfortunately, the documents you provided are not suitable. One statement (upload-1-883.pdf) is dated 27.04.2024, but there are no deposits from you on that date.

The other statements are for 26.04.2024, but two of them (upload-3-656.pdf and upload-4-548.pdf) are identical, while there was only one deposit on that date.

Please provide an unedited detailed statement showing a deposit of CAD 15.00 on 2024-04-26 at 05:35:13 UTC, including your full name, amount, date, time, and the purpose of the transaction.

Thank you.

I've sent every document I could from bank statements transactions bank account information etc you clearly just don't want to pay out on your end when i won 1000 you paid but now it's 8 grand mr bet casino is giving me the run around I've spent 3000 dollars on the casino if you don't want to pay me my winnings just send me what I've spent at the casino

Dear @ASKGAMBLERS,

We are awaiting clarification on the user from the special department. Once we receive an update on the verification status, we will provide it immediately.

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

I'm still waiting to hear from Mr bet they have more then enough information to prove who I am

Dear RYANMOH204,

Our appropriate department is thoroughly reviewing all the provided documents, including the bank statement you submitted. We will inform you as soon as we have an update regarding the verification.

Dear RYANMOH204,

We have processed your withdrawal requests successfully. Please note that there is a weekly limit of $5,000 for withdrawals. Your next payout is scheduled for July 15, 2024.

If you have any further questions or need additional assistance, please do not hesitate to contact us.

Dear @Ryanmoh204,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.