Mostbet Casino - Verification taking too long

Hello, Dear ayoubdya!

Thank you for your feedback. We are sorry to hear about your negative impression.
Our specialists respond to inquiries on a first-come, first-served basis and always try to respond as quickly as possible.
Account verification is carried out at all bookmaker's offices. This is one of the security measures for customer accounts.
Verification can take 60 days and in rare cases even longer. We do our best. Account verification consists of a series of actions, each of which takes a certain amount of time.

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Best regards, Mostbet.

The Skype video call meeting with Mostbet was today, and it went very well. The next step is to unfreeze my account. I will keep this complaint updated with the latest status regarding my account and will consider the case resolved once my account is unfrozen. Thanks to the AskGamblers team for their help in facilitating this process.

Today, my account was unfrozen, but when I attempted to withdraw 2,000 MAD from my 9,015 MAD balance, the funds were not received in my bank account. I have a video recording of the entire process showing both my bank account and my Mostbet account simultaneously. This is the second withdrawal from this account; the first withdrawal before my account was frozen was processed instantly, but this time Mostbet is making it difficult to withdraw, which is very unprofessional.

I am requesting that Mostbet return my 2,000 MAD to my balance and allow me to withdraw my funds without further issues. In the video evidence provided, you can clearly see the following:

01:19 - My withdrawal request was being reviewed.
09:04 - Withdrawal status updated to "Processing."
14:44 - Withdrawal status updated to "Payment successfully made."
For the next 13 minutes, I am constantly checking my bank account, but I did not receive the 2000MAD.

I kindly ask the AskGamblers team to help resolve this issue and ensure that I receive my funds.

Update:
I have received the 2,000 MAD after a delay of 10 hours. I will continue to monitor the situation and keep this discussion updated. I will consider the case fully resolved once I successfully withdraw the remaining balance from my account.

Update: RESOLVED
I now consider the case fully resolved, as I was able to successfully withdraw all my funds. A huge thanks to the AskGamblers team without your help, I doubt I would have ever seen that $927 again. Thank you for standing up for the little guys and helping us through these tough situations.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.