Mostbet Casino - Urgent Request to Restore My Balance and Credit My Winning Tickets

Dear Mostbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello, Dear Biola5715 and AskGamblers Team!

We're always interested in getting to the bottom of a situation.

We have carefully checked the information. The coupons were canceled for violating company rule 5.11:

Repeated bets on the same outcomes (or on dependent outcomes, e.g., team win, team win or draw, team handicap, etc.) from the same Customers are not allowed, including the use of repeated bets on the same outcomes within several bets on a set of events.

Best regards, Mostbet.

OMG — you actually cancelled/voided my bet without returning my stake. You still went ahead and cleared my balance. Please help me to return my balance and also refund the stake amount that you cancelled.
I staked 10 × 6.

Thank you.

Some coupons were canceled, and some previously calculated coupons were recalculated based on the results of the verification. As a result, the balance is 0.

Best regards, Mostbet.

Dear Mostbet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Yes, I can send all the proof to you if necessary.

Mostbet has a habit of taking people’s money. First, I had several open tickets that you refused to settle for days. After some time, you requested verification, which I completed. Even after 5 weeks, you still refused to reopen my account or settle my winning tickets.

It was only when I wrote a review on Trustpilot that you suddenly opened my account on the same day.

When I checked my account, I noticed that you had cleared all my balance, and my winning tickets were marked as “returned,” but the returned amount was not added to my balance.

Now you are refusing to refund my money.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Unfortunately, for security reasons, we cannot provide evidence in the form of screenshots.

The customer placed five bets on the same market and outcome, “hiding” some of the bets (three bets) in accumulators where the second event had the lowest odds, thereby attempting to “hide” the event where there was an error in the line. The customer had also repeatedly violated the bookmaker's rules prior to this incident.

Regards, Mostbet.

Dear Mostbet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.