Mostbet Casino

Incorrect settlement bet 140252903 Luxembourg Germany

Von Monya

vor 2 Monaten

I am submitting a formal complaint regarding a clear settlement error by Mostbet.
Event: Luxembourg vs Germany (UEFA Nations League, 15.11.2025)
Market: Luxembourg Total Shots on Target - Under 2.5
Bet Result: Loss (according to Mostbet)
Actual Result: Win (according to UEFA)
Mostbet support claims there were 3 shots on target for Luxembourg. However, the official UEFA Match Report (which I have attached) clearly states that Luxembourg had only 2 shots on target.
I have provided the operator with the official link and screenshots from the UEFA website, but they refuse to correct the error, stating they use "their own sources" which contradict the official tournament organizer. This is a violation of fair play and betting standards. I request Mostbet to recalculate my bet according to the official UEFA protocol.

Unseriöses Casino Mostbet Casino

Grund Sonstiges

Diskussion

AskGamblers

• Support Team

vor 2 Monaten

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mostbet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Monya

vor 2 Monaten

I do NOT consider this issue resolved.
The operator's response is an attempt to use their "internal rules" to override official sports data.
Mostbet refers to clause 7.1, but this very clause states that results from official protocols of sports federations are valid.
The official UEFA protocol (the ultimate authority for the Nations League) clearly shows 2 shots on target for Luxembourg.
By choosing an anonymous "private source" over the official UEFA report, the operator is violating the principles of transparency and fair play.
I challenge Mostbet to provide a link to the "official source" they used that shows 3 shots. They cannot do this because such an official source does not exist.
I request the AskGamblers Team to maintain this complaint as "Unresolved" until the operator provides proof of their data or recalculates my bet №1428282576 based on the official UEFA statistics.

AskGamblers

• Support Team

vor 2 Monaten

Dear @Monya,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mostbet Casino

• Representative

vor 2 Monaten

Hello, Dear Monya and AskGamblers Team!

We’re sorry you had a negative impression.

We have carefully checked the information.
Your bet was calculated correctly in accordance with clause 7.1 of our website's rules:

"The results indicated in the official protocols published on the websites of sports federations, team websites, and other official sources of information are considered valid. The Betting Company reserves the right to use any public official sources, as well as its own sources and/or broadcasts to determine the outcome of an event. If the results in the official sources differ, the Betting Company reserves the right to unilaterally determine the source of information about the event and event outcomes for the purposes of these Rules."

By registering on our website, you agree to this rule.

We are glad that we were able to clarify the situation for you.

Have a nice day!
Sincerely, Mostbet

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Durchschn. Antwortzeit 2 Tage

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