Mostbet Casino - 200 euros not refunded to my casino balance

I am writing to provide additional evidence regarding my case against [Wpisz nazwę kasyna].
​Despite my previous efforts, the issue remains unresolved. I would like to emphasize the following facts:
​Withdrawal status: A withdrawal request was processed on February 24, 2026. I have provided the transaction details and screenshots as proof.
​Account closure: I have submitted a formal request to close my account, and I have evidence of this request.
​Please find the attached screenshots confirming:
​The transaction record for the withdrawal from February 24, 2026.
​The formal confirmation of my account closure request.
​I kindly ask you to review these documents and assist me in resolving this matter with the casino as soon as possible. Thank you for your continued help.​Confirmation of Standard Banking Procedure regarding Inactive/Closed Accounts
​Subject: Official statement regarding the reversal of funds sent to a closed bank account
​To whom it may concern,
​This statement confirms the standard operating procedure followed by banking institutions in Poland (including VeloBank) regarding incoming transfers directed to closed or non-existent bank accounts.
​According to standard interbank clearing system protocols (Elixir/KIR), when a transfer is initiated to a bank account that has been previously closed by the account holder:
​Automatic Rejection: The receiving bank’s system automatically identifies the target account as inactive or closed.
​No Acceptance of Funds: Under Polish banking regulations and internal procedures, the receiving bank cannot credit funds to an account that does not exist. Consequently, the bank does not accept the transfer.
​Mandatory Reversal: In such cases, the funds are automatically routed back to the sending bank (the originating institution) through the clearing system. The receiving bank is legally and operationally obligated to return the funds to the sender, as there is no legal basis (such as a valid contract or active account) for the bank to retain the capital.
​Process Timeline: While the reversal is automated, it typically requires 7–10 business days for the funds to be processed back through the clearing cycle and appear on the sender's account.
​This procedure is a standard technical safeguard inherent to the Polish electronic banking infrastructure. It ensures that funds sent to non-existent accounts cannot be "lost" or retained by the recipient bank. Innych wyplat nie było widać numer konta gdzie wyslali

I am attaching the bank's response to my reques­tht­tps­://­eu.d­oc­wor­ksp­ace.co­m/d­/sb­Ras­emr­sJ4­l2c­NH_­8di­j85­ejw­t6r­gtu­fgt­?sa­=60­1.1245

I am attaching the bank's response to my request https:­//e­u.d­ocw­ork­spa­ce.c­om­/d/­sbR­ase­mrs­J4l­2cN­H_8­dij­85e­jwt­6rg­tuf­gt?­sa=­601.1245

Hello, Dear lukasz0405 and AskGamblers Team!

We're sorry you had a negative impression.

We always strive to understand the situation and help our customers. We apologize for the lengthy and complicated resolution of your issue.

We have carefully checked the information. The withdrawal amount was returned to your game account on 13.03.2026.

It would be appreciated if you could confirm that your complaint has been solved.

Have a nice day!
Best regards, Mostbet.

Dear @lukasz0405,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

"I would like to sincerely thank the AskGamblers team for their help in resolving this case. Without your intervention, I am certain I wouldn't have succeeded, as I still have no faith in Mostbet's honesty. Their emails and live chat support were constantly dismissive and misleading throughout the process. If it wasn't for the excellent work of the AskGamblers team, I would never have seen these funds again. Thank you and best regards – the case is now resolved."

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.