Dear Support Team,
I am writing to formally raise a serious concern regarding a withdrawal request I made on October 17, 2024, for an amount of PKR 200,000. Although the in-game status shows that the payment was successfully processed, I have not received the funds in my bank account to date.
Despite multiple complaints and follow-ups over the past six months, my issue remains unresolved. I have already provided:
Complete bank account details
(Statement is password protected < password removed > is password)
You can confirm from my bank on your own too that this payment hasn't been sent to me.
An official email from my bank confirming that no such payment has been received,
The representatives I’ve interacted with have repeatedly shared inaccurate information and misleading screenshots, which is highly disappointing and concerning.
I am more than willing to provide any additional details needed to resolve this matter. I have heard of your involvement in helping with such issues and sincerely hope you will look into this case thoroughly and assist in ensuring that my rightful winnings are released.
Thank you for your time and support.
Best regards,
< first name removed >
