Mostbet Casino - They blocked my account after sending all Verification documents

My gaming id - 70654919

Dear Askgamblers team and mostbet support,

My balance not showing in my account,

Where is my all balance,
My balance only showing 3 rupees,

Where is my money,

Hello, Dear RAHU.M!

We are sorry to hear about your negative impression. We always strive to improve the experience of our users and deal with any situation. We have received information on your request, the fact is that first you were sent to KYC procedure for withdrawal, then on 11.05.2024 your account was frozen by security department for verification purposes. Due to rules, as part of the verification process, you need to provide documents and make a video call. Unfortunately, you have not provided all the documents. Our specialists have sent an email to your contact e-mail requesting the necessary documents, please reply to it soon. Without providing the documents your account will stay blocked.
We have also received information that you have a video call scheduled for 10.06.2024. Our staff will contact you at the scheduled time.

Best regards, Mostbet.

Thank you so much for responding mostbet support team ,👌☺️☺️.


Sir my registered email id is deactivated,

Please first change my new email address,

I'm unable to receive email regarding my Verification,
Kindly please change my new email address in my account,

Hello, Dear RAHU.M!

Please email us at [email protected] from your correct contact email adress. Be sure to include your game account ID number in the subject line so we can understand that it is your email adress. In response, our specialists will send you a list of requested documents.

Best regards, Mostbet.

Hello dear mostbet support team,

I'm already sent documents for new email update to your verification team,

I'm attached the screenshot,
I'm sent my documents on date 13/05/2024 for new email and new mobile number update,

Please look into this,

Hello, Dear RAHU.M!

Thank you for the data provided. We have forwarded your request to the responsible department to change the data in your game account. In this case, you can send an email to [email protected] to provide the necessary documents and speed up the verification process. Be sure to include your game account ID number in the subject line so we can understand that it is your email adress. In response, our specialists will send you a list of requested documents.

Best regards, Mostbet.

Thank you for your response,

Dear mostbet support team,

Please first change my new email and new mobile number in my account so I can send my documents.

< sensitive information removed >

Please update my New mobile number and new email address.

Dear Mostbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear mostbet support team,

Please first change my new email and new mobile number in my account so I can send my documents.

< sensitive information removed >

Please update my New mobile number and new email address.

Hello, Dear RAHU.M!

We have clarified the information, due to account security rules, it is not possible to change player data in an account while the account is frozen.
Please email us at [email protected] from your correct contact email adress. Be sure to include your game account ID number in the subject line so we can understand that it is your email adress. In response, our specialists will send you a list of requested documents.

Best regards, Mostbet.

Hello sir,

I have a no access to my registered email,

Hello, Dear RAHU.M!

Write us at [email protected] from your current email address that you have access.
Be sure to include your game account ID number in the subject line so we can understand that it is your email adress. In response, our specialists will send you a list of requested documents.

Best regards, Mostbet.

See this screenshot I'm sent my request 5 days ago,

Kindly please request documents again,

Hello, Dear RAHU.M!

Thank you for providing the data. We have received your letter, unfortunately you have not provided all the documents. We have sent you a request to your email, please provide the necessary documents in a reply letter.

Best regards, Mostbet.

1. Atach documents in pdf via gmail

2.skype login - live:.c­id.71­e60­810­ce4­7e90a

I'm just sent all documents again in email,

Hello, Dear RAHU.M!

Thank you for providing the data. Our team will contact you in a return email.

Best regards, Mostbet.

Dear sir i have no access to my registered email and registered mobile number that is registered in my mostbet account,

I'm sent my documents from my new email - <email address removed>

Kindly please update my New email and new mobile number - <removed>

Hello, Dear RAHU.M!

We have received your documents from your new mail address. Due to account security rules, it is not possible to change player data in an account while the account is frozen. First of all, you need to go through the verification process.

We remind you that you are scheduled for a Skype videocall today 10.06.2024. Please be available at the scheduled time.

Best regards, Mostbet.

Okay sir I'm available

Dear mostbet support and Askgamblers support,

I'm complete my video call verification on date 10/05/2024,

Kindly please help me to change my new email and new mobile number,

Please update my new email and new mobile number,

My gaming id - 70654919

My new mobile number - < private content removed >

My new email - < private content removed >

Please update my New mobile number and new email address.

Dear @rahu.m,

The AskGamblers Complaint Team kindly asks you not to post private and sensitive info on the thread.

Your phone number and email address had to be removed from the post, but we sent it to the casino representative via private message instead.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Ok dear team,

I'm in not post this in future,

Dear Askgamblers team please help me, my complete my video call verification already,

Please ask mostbet support to change my new email and new mobile number,


Thank you 🙏

Hello, Dear RAHU.M!

We have been informed that unfortunately you did not respond to the video call at the scheduled time on 10.06.2024. We will send a letter to your contact e-mail to select a new date for the video call. Please reply to this email and select a new date.

Have a nice day!
Best regards, Mostbet.

Hello team,

How many times I'm already tell you that i have no access to my registered email and registered mobile number,

I don't receive nothing because I don't have access to my registered email,

Please help me