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They blocked my account after sending all Verification documents


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Por rahu.m
há 2 anos

I have 40211694 INR in my Mostbet account.

Mostbet declined my withdrawal request every time. my gaming id 70654919.

My account is blocked since 1 months no help from Mostbet support all Verification documents sent to Mostbet verification email,

Last time i trying to contact Mostbet is 1 day ago and they ask me for details :

Information about the origin of funds that an individual plans to use to place bets.

I'm sent everything they asked still no solution.

Today mostbet support again asking documents.

This is totally disgusting from mostbet.

I didn't know anything about verification. I provide all the required documents through mail but I did not receive any call on skype regarding verification.

Please Askgambler team help me, I'm attached document and mostbet Casino conversation.

Cassino em disputa Mostbet Casino
Valor ₹40211694

Discussão

User name

Dear @rahu.m,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your balance has been played off before your account was frozen. Therefore, is being rejected.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name loyalty-level-2
Dear @Askgamblers team,

@mostbet please give my winnings missing balance of INR 40211696 rupees that is not showing in my account,


@Mostbet support told me that once my account is activated, my amount is receive,

I have proof,

Mostbet support told me " dear sir you have to send details to the team after active your account then you get your amount "

Dear team please give my money my account is activated now,

40211696 rupees is my dispute amount,


Hey @Askgamblers please update on my complaint,

Please @Mostbet reply
User name loyalty-level-2
Dear Askgamblers team,

Mostbet support told me that once my account is activated, my amount is receive,

I have proof,

Mostbet support told me " dear sir you have to send details to the team after active your account then you get your amount "

Dear team please give my money my account is activated now,

40211696 rupees is my dispute amount,
User name loyalty-level-2
Dear Askgamblers team,

Please ask mostbet casino to reply.

Raio-X do Mostbet Casino

Resolvido 110 / 116
Valor médio $1,810
Duração média da reclamação 8 dias
Resposta média 2 dias

Mostbet Casino Reclamações

Veja todas as reclamações deste cassino
Money that did not arrive

Name: < username removed >

ID Mostbet 133797205

On May 26, 2026, at 11:08 PM, I submitted a withdrawal request for 500.00 Egyptian pounds. I waited for the funds to arrive in my Vodafone Cash wallet for about an hour until I fell asleep. I woke up around 5:00 AM on May 27, approximately five hours after submitting the request. It was Eid al-Adha, and I woke up to prepare for the Eid prayer. I checked my Vodafone Cash wallet account on my phone and discovered that the funds hadn't arrived. I then opened the Mostbet app and checked my withdrawal history, only to find that the status showed the withdrawal as "Payment Completed." I contacted customer support and informed them that my withdrawal request hadn't been received. I also sent emails to the finance and technical support departments, explaining the problem and attaching a video recording of my transaction history from my payment app to prove that the money hadn't reached my Vodafone Cash wallet. Unfortunately, I received no response.

About 24 hours after my withdrawal request, which hadn't been processed, I contacted the Mostbet support team again via chat. As soon as they responded, I found they were aware of my problem and asked me to create a video of my Vodafone Cash transaction log from the time of my withdrawal request until I contacted them. The video should show all transactions with their dates and times. I did indeed record a video of my Vodafone Cash transaction log, showing all transactions with their dates and times at the beginning and my Vodafone Cash wallet name and account number at the end. Since then, I haven't received a response and the funds haven't been transferred.

Attached are screenshots of my messages with the operator, both via chat with their support team and email. Each message includes a video recording of my Vodafone Cash transaction history, which is a statement of my account proving that I did not receive the funds and that the money did not reach my Vodafone Cash wallet.

I recommend the operator review the sender and send the withdrawal amount to my wallet number as soon as possible because I haven't received the money. Thank you.

Chart Pointer
93h Restantes
ج.م.‏500
They refused to pay me my money

Dear team,

I’m seeking your urgent support to get my money from this platform as almost 2 weeks right now and they still trying and he just rejecting to give me my money

The issue starts when I win and start to withdraw. I ordered ,i submitted a withdrawal request for 3000 EGP. That was on March 5, 2026 exactly at 4:12 AM sharp CLT and next second one on the same date after exactly 15 minutes it was at 4:28 AM CLT for amount 2000 EGP and I found out that force request submitted successfully and the resolution which is showing on the website that payment done successfully. You have fun both attached transactions.

I complained the schedule you receive I didn’t receive this provide proof that you didn’t receive. I censor prove he said no way it’s not official. We will not consider this as approved. You have to get some requirements and they required whatever they required. I provide even they required me to record the video using another phone to my accountant, showing that I didn’t receive and I provided all whatever they ask me for then I ask them to show me the proof of payment from your agent, they didn’t provide anything. They told me that they were sent me emails with the result of my complaint and they didn’t send me emails by coincidence I’m talking to customer service for the serve withdrawal request I made today for a amount 3550 EGP they told me the previous one is closed. We already paid you and it’s fine decision. You have nothing to do with this and regarding this process action you did today again same thing happen? They showed the results that they pay me successfully. Meanwhile, they pay nothing and I didn’t receive any of those three amounts. What kind of website is this?

Briefly I have to 3 transactions

1- 3000EGP-04:12am -05.03.2026-payment method e&money 01099285876

2- 2000EGP - 04:28am-05.03.2026 payment method e&money 01099285876

3- 3550EGP-00:40am-12.03.2026

Vodafone cash 01031846648

The city transactions fulfilled all the website policy and they assumed they pay me, but they didn’t pay me anything and they refused even to show me the proof of payment or send me official mail informing me that I received my money


UserID:270445498

Status solved Resolvido
ج.م.‏12,750
200 euros not refunded to my casino balance
My name is Łukasz Żakowski (User ID: 233896864). I am filing this complaint because Mostbet is withholding my withdrawal of 200 EUR and demanding documents that are technically impossible to provide.
​On February 24, 2026, a withdrawal was sent to my old VeloBank account (PL38156000132030643620000001). This account was officially closed in November 2025. I have provided Mostbet with the "Confirmation of Account Closure" document generated on 26.02.2026.
​Despite this, Mostbet support insists on a bank statement for February 2026. As the account is closed and inactive, the bank does not generate statements. The funds must have been automatically returned ("bounced back") to Mostbet's bank account.
​Furthermore, Mostbet is blocking my email communication (Error 550) and their live chat support is ignoring my technical explanations. I request that Mostbet perform a manual search for the returned transfer and credit the funds back to my casino balance.*"I am resubmitting this complaint because your previous rejection was based on a lie. You claimed that Mostbet is working on a solution, but I have received an email from them stating that the withdrawal was processed on February 24, 2026, and they now consider the matter closed.
​This completely misses the point of my complaint. I never denied that they processed the payment; the issue is that they sent it to a CLOSED bank account. This has been clear from the very beginning. They are simply playing me for a fool, and by rejecting my case, you are letting them get away with it. I request a formal reopening and a fair review of this complaint."**
Status solved Resolvido
€200