Mostbet Casino - The withdrawal amount has not reached my electronic wallet account and it has been more than seven days

Hello, Dear Haitham and AskGamblers Team!

Thank you for informing us about your problem! It is very upsetting. It requires our close attention.
Please provide your account ID so that we can look into your problem.

Best regards, Mostbet.

My Mostbet account ID is
133797205

I would like to inform you that I have sent you many complaints regarding this problem since its beginning, from the first hours I sent the complaints to technical support via Gmail, and attached to the complaints are all the data and details, as well as screenshots of the withdrawal request and video screenshots from my payment application, Vodafone "Vodafone Cash", with all transactions from hours before the withdrawal request until today, but unfortunately no one cared about my complaint and I did not receive any response, knowing that photographing the transactions from my payment application proves that I did not receive the withdrawal amount and it did not reach my electronic wallet account, Vodafone Cash

This withdrawal amount was made on September 2 nd and more than seven days have passed and unfortunately it has not yet reached my Vodafone Cash electronic wallet account.

ID 133797205

We are sorry that you had an unpleasant experience. We're always interested in getting to the bottom of a situation.

We have carefully checked the information. The withdrawal was successfully confirmed by the Betting Company on Sep 02, 2025.

To find out information about the lack of funds on your details, you need to contact the bank. If the bank cannot find the funds for this period, you must provide a screenshot of the bank's official response based on the results of the verification and necessarily a bank statement from the day the funds were withdrawn to today in PDF format.

You can attach all documents here or send them to our email address: sermsu­­pp­o­r­t@­­mos­­tb­e­t.com.

Best regards, Mostbet.

This is your response whenever you want to evade something, and your response proves that you are a scammer. What kind of bank and account statement is this? Anyone who receives money will receive it, but if the money doesn't arrive, it means it wasn't transferred in the first place. Bank and account statement scams are nothing but scams. Why didn't you send me a screenshot of a message stating that the amount was transferred to my wallet number? Instead, you tell me that the withdrawal request has been approved, and I should go to the Vodafone Cash company or branch and ask about the amount. You are nothing but scammers. There is no person on the face of the earth who has money transferred to him and it doesn't arrive. Any money that is transferred to someone, as long as it was really transferred, it arrives. I sent you more than once a video of all the transactions from my payment application... and the amount never reached me at all. I will go ask at a bank or at any branch why and the amount did not reach me in the first place.. You are responsible for all of this and if you really had any credibility you would have sent a message proving that you transferred the amount to my account but instead of telling me it was confirmed and approved it has nothing to do with all of this I want only one piece of evidence that you transferred the withdrawal amount to my account but instead you tell me it was approved through us and to go to the bank and ask.. This is on the basis that I was betting at the bank and the bank is the one that will send me the money.. All of this is your job and your responsibility you are the job of the agents and the cashier and the financing is with you and the amount is your responsibility you don’t tell me to go ask at the bank then it is a scam

I am the one who has the right to ask you for one piece of evidence that proves that you actually sent the withdrawal amount to my electronic wallet account. If you are honest and your application is credible, send me a screenshot with a message from your payment application stating that you transferred the withdrawal amount to my electronic wallet account. But the laughing matter is that you tell me that approval and confirmation have been completed. All of this is not mine. All that matters to me is that the amount has been transferred to my account. Mostbet application, you are a scammer and I will publish on all websites that you are a scammer

Mostbet Casino
One of the worst casinos I've ever dealt with because they cheat people in withdrawals. You make a withdrawal request and within minutes you find the request has been paid for. You look at your phone and find that nothing has arrived at all. You try to call them and find their response that the withdrawal was approved through them and the withdrawal amount. If it hasn't arrived, go to the bank and ask. Unfortunately, this is the vile game they play to make people laugh with in any withdrawal process. The worst application I've ever seen in my life. God suffices me, and He is the best Disposer of affairs.

We are attaching confirmation of the transfer.

Dear @Haitham,

Until you send us recent documents confirming that the amount has not yet been credited to your account, we will not be able to perform the verification.

Thank you for your understanding.

Best regards, Mostbet.

I will take a leave from my work specifically and will head to the Vodafone Cash branch to obtain official documents proving that the amount did not arrive in my electronic wallet. After that, I will request compensation from you for the delay in the withdrawal amount and for the holiday at work. This message of yours is not evidence that the amount was sent to me. This message is suspicious and I will prove this to you after I obtain official documents from the Vodafone Cash branch proving that the amount did not arrive on the date and time mentioned in this message and until this moment. See you later.

I took permission from work and went to a Vodafone Cash branch and obtained from them an official account statement for all transactions since the date of the withdrawal transaction that I did not receive until today’s date. I sent this statement to you via email. I hope that my complaint will be looked into and examined, rights will be returned to their owners and the withdrawal amount will be sent to my Vodafone Cash electronic wallet. Thank you.

I have brought you an official statement from the Vodafone branch that proves that the withdrawal amount did not arrive in my Vodafone Cash electronic wallet account. I sent it to you via email yesterday and until now there is no response from you and the withdrawal amount has not been sent to my electronic wallet account. I will not continue to deceive you in order for you to return my rights to me. I have decided that I will sue you on charges of fraud and seizing my money. This is my last word and we will meet soon before the Public Prosecutor

The judiciary is the one that will decide between me and you, but at that time I will not give up my compensation for all this delay in not sending the withdrawal amount to my Vodafone Cash electronic wallet account, and I will request compensation that amounts to hundreds of times the withdrawal amount stolen from me, and the judiciary is the arbitrator between us.

The finance team has requested a video statement from you for a more detailed analysis of your question. Please check your email inbox for a message from mpayme­nts­@mo­stb­et.com. In your reply, please provide the requested information.

Have a nice day!
Best regards, Mostbet.

I have sent you via email the official bank statement that I received from the Vodafone Cash branch and all the evidence that shows that the withdrawal amount was not added to my Vodafone Cash e-wallet account and the deposit process was not completed successfully by the sender. ID 133797205 I recommend that you check with the sender of the amount and complete the procedures to resend the withdrawal amount to my Vodafone Cash e-wallet account because all the evidence that I sent to you proves that the withdrawal amount was not added to my wallet account and that the deposit process was not completed successfully by the sender. And I request that you verify all the evidence that I have provided to you to prove the validity of my words that the withdrawal amount has not reached my Vodafone Cash electronic wallet account until this moment. A lot of time has passed, more than two weeks, and I have submitted many complaints about this problem since the time of the withdrawal request that I did not receive until the day I received the official account statement that I received from the Vodafone Cash branch, which you had previously requested from me. I have provided you with all the evidence and I have been patient for a long time, and a lot has passed, and this is my right. I do not want anything other than my right and to resend the withdrawal amount to my electronic wallet account because it is my right and unfortunately it is lost until now. I have not received it, and I am fed up because of this and have lost the credibility of the application. I hope that your Excellency will work hard and verify my complaint and the validity of my words and return the rights to their owners. Thank you very much and appreciate you.

I have sent you an official bank statement from the Vodafone Cash branch via email, along with all the documents confirming that the withdrawal amount has not been added to my e-wallet account and that the deposit process was not completed successfully by the sender. I request that you check with the sender the withdrawal amount that I have not received yet and complete the procedures to resend it to my Vodafone Cash e-wallet account because it is my right. I hope that you will return the rights to their owners. My greetings and appreciation to you.

Hello Mostbet Casino Payments Team. It has been more than three days since I sent you all the required documents to prove that the withdrawal amount has not reached my Vodafone Cash e-wallet account. I sent you all the documents in an email to your email address and a lot of time has passed and I do not know what has happened. Please respond as soon as possible. Thank you.

We have carefully checked the information. The withdrawal amount was returned to your game account on 19.09.2025.

It would be appreciated if you could confirm that the problem has been resolved.

Have a nice day!
Best regards, Mostbet

I have checked my account and confirmed that the withdrawal amount has been added to my game account. Thank you for solving my problem. My regards and appreciation to you.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.