Mostbet Casino - My complaint balance locked in frozen account

Hello, Dear Akshaykumar12 t and AskGamblers Team!

We’re sorry you had a negative impression. Account verification is carried out in all bookmaker companies as one of the security measures for clients’ accounts.

We have checked the information and are pleased to inform you that your account has been unfrozen on 21.10.2025 as a result of the verification.

It would be appreciated if you could confirm that your complaint has been solved.

Thanks for sticking with us!

Best regards, Mostbet.

Hello Mostbet Team and AskGamblers,

Thank you for unfreezing my account. However, I noticed that my betting options are now limited, and I’m unable to place normal bets as before.

Please check and clarify why the betting limit has been applied after verification.

I would like my account to be fully restored to normal functionality.

Thank you.

Dear, Akshaykumar12!

According to our rules, the bookmaker companies may limit the maximum bet, odds on certain events, as well as limit or increase the maximum bet, odds for a specific customer without specifying parameters and explanations.

You can apply for an increase in the limit 3 months after your account has been unfrozen. To do this, you need to send a request to [email protected].

Your Mostbet.

Dear Mostbet Team,

I understand your policy regarding betting limits.
However, I have already submitted my documents for remove betting limit. and my account has just been unfrozen.

I was not aware that the limit increase request can only be made after 3 months and I already send documents for regarding remove betting limit..

Is it possible that since I have already sent the documents, after reviewing and checking them, my betting limit can be removed?”