Mostbet Casino - My complaint balance locked in frozen account

Hello, Dear Akshaykumar12 t and AskGamblers Team!

We’re sorry you had a negative impression. Account verification is carried out in all bookmaker companies as one of the security measures for clients’ accounts.

We have checked the information and are pleased to inform you that your account has been unfrozen on 21.10.2025 as a result of the verification.

It would be appreciated if you could confirm that your complaint has been solved.

Thanks for sticking with us!

Best regards, Mostbet.

Hello Mostbet Team and AskGamblers,

Thank you for unfreezing my account. However, I noticed that my betting options are now limited, and I’m unable to place normal bets as before.

Please check and clarify why the betting limit has been applied after verification.

I would like my account to be fully restored to normal functionality.

Thank you.

Dear, Akshaykumar12!

According to our rules, the bookmaker companies may limit the maximum bet, odds on certain events, as well as limit or increase the maximum bet, odds for a specific customer without specifying parameters and explanations.

You can apply for an increase in the limit 3 months after your account has been unfrozen. To do this, you need to send a request to [email protected].

Your Mostbet.

Dear Mostbet Team,

I understand your policy regarding betting limits.
However, I have already submitted my documents for remove betting limit. and my account has just been unfrozen.

I was not aware that the limit increase request can only be made after 3 months and I already send documents for regarding remove betting limit..

Is it possible that since I have already sent the documents, after reviewing and checking them, my betting limit can be removed?”

Subject: Account Unfreezed but Withdrawal ₹14,500 Still Pending After 24 Hours over

Dear AskGamblers Team and mostbet team,

I previously submitted a complaint regarding my Mostbet account being frozen, for which I received your support.
After your assistance, my account was successfully unfrozen and became active again.

However, now I am facing a new issue — I made a withdrawal request of ₹14,500 on 21.10.2025 at 11:59 AM (UPI method), but even after more than 24 hours, the status still shows “ Processing.”

I have already created a support request on Mostbet (Reference No: SR00178605), but there has been no update or progress yet.

Please help me ensure that Mostbet processes my withdrawal successfully

Thank you for your continued support and assistance

Subject: Partial Withdrawal Issue – ₹3,500 Declined and Not Returned to Account (Mostbet)


Dear AskGamblers Team,

I am facing a serious issue with my Mostbet account again.

I made a withdrawal request of ₹14,000, out of which ₹11,000 was successfully credited to my bank account after 24 hours (and only after I had to file a complaint).
However, the remaining ₹3,500 from the same withdrawal request was declined by Mostbet, and this amount has not been credited back to my gaming account either

It has become very frustrating because for every small issue, I am forced to raise a new complaint just to get my own money back.

Please look into this matter and request Mostbet to either process my remaining ₹3,500 withdrawal or credit it back to my gaming account balance.

I sincerely request your help, as this situation has caused me a lot of trouble and inconvenience.

Dear, Akshaykumar12!

We have received the information. Part of the amount, ₹3,500, was returned to your gaming account on 23.10.2025 at 08:33:16 UTC+3.

It would be appreciated if you could confirm that your complaint has been solved.

Best regards, Mostbet.

Dear @Akshaykumar12,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear AskGamblers Team,

I would like to inform you that my complaint has now been completely resolved. The issue has been handled properly and I have received full assistance.

I sincerely thank both the AskGamblers Team for their valuable support and the Mostbet Team for their cooperation and timely resolution. Your efforts in helping players like me are truly appreciated.

However, I would like to make one request — as per the information I received, my betting limit can be removed only after 90 days. I assure you that I will provide all the necessary documents and information required for review at that time. I kindly request the Mostbet Team to review my account carefully after 90 days and remove the betting limit, so that I do not have to raise another complaint again.

Once again, thank you AskGamblers and Mostbet for your help and support.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.