Mostbet Casino - My account was blocked after verification without no reasons

Hello, Dear deelaw and AskGamblers Team!

The game account was blocked in accordance with Paragraph 2.10 of the Rules:

If a Player is suspected of committing fraudulent actions against the Betting Company (multiple accounts, multiple sessions (multiple simultaneous active sessions on one account), bets made by third parties, the use of betting automation software, playing on arbitrage situations, bets placed to exceed the limits set by the Company, misuse of Loyalty Programmes, or if the gaming account is not used to place bets, etc.), the Betting Company reserves the right to prevent these fraudulent actions by:
Cancelling bets.
Restricting withdrawals.
Closing the client's account without reimbursement.

More details can be found in clause 2.10 of the rules on our website.

Unfortunately, we do not know the details of the blocking of the account, the security department do not disclose the details of the verification and decision.

Have a nice day!
Best regards, Mostbet.

Dear Mostbet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

I only operate one account and it’s over a year I have been using my account. I never partake or know anything about all what you claim you suspect me for. This is very wrong without no evidence to block my account without no reason at least I should be allow to withdraw my money. I’m ready to proof by submitting anything you want from me to proof that I only operate one account and I’m also requesting you to provide the documents that suspect me for all what you write up. Thanks

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

At least @mostbet should reply and provide the proof that I violated their rules as they are replying to others with rules, but you can clearly see that I have never violated any of it, it’s just unfair to permanently close my account with my money using that as a method to scam people of their money

May be AskGamblers need to tag them again for them to reply

Awaiting updates