Mostbet Casino - My account has been frozen

Hello, Dear Yassine1999!

Thank you for your feedback. We understand it's not nice to find out that your account has been frozen.
However, account verification is carried out in all betting companies as a measure to ensure the security of our clients' accounts. Verification can take 60 days, and on rare occasions even longer (see Paragraph 2.9 of the Rules). We're doing our very best. Account verification is a multi-stage process and takes time. Once verification is complete, we will send you a notification to your email address.

We hope that the final decision will be positive and you will get back to the game!

Have a nice day!
Yours, Mostbet.

Yes, I know that all betting company requires identity verification information. I also know that all companies do not take more than 3 to 5 days to verify, not 60 days or more. I also did not read that verification takes 60 days or more in the rules, so I agreed to it

Hello, Dear Yassine1999!

Thank you for waiting. We have received information from the security department that your game account has been successfully unfrozen based on the results of the verification. Please confirm that the complaint has been resolved.

Have a nice day!
Yours, Mostbet.

Dear @Yassine1999,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I have now verified my account. My account has been unfrozen. Thank you for your help

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.