Mostbet Casino - Mostbet Taking Forever to Verify After Skype Call

Hello, Dear ikoala!

Thank you for your feedback. We understand that it is unpleasant to learn that your account has been frozen.
Verification of the account is carried out by all bookmaker offices. It is one of the security measures for customer accounts.
Verification can take 60 days and in rare cases even longer. Account verification consists of a number of actions, each of which takes time.

We have verified the information and are pleased to inform you that your game account was unfrozen on 26.08.2024, according to the verification results. Please confirm that the complaint is resolved.

Have a nice day!
Sincerely, Mostbet.

Dear @ikoala,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello,

My account has been unfrozen but Mostbet has decided to not award me my winnings from my bet. My bets were successful and I should have $1600 (4x odds), but they returned them at 1x instead. Is this a glitch?

Thanks

Dear Mostbet Casino,

Please assist the player by responding to the complaint thread.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello, Dear ikoala and AskGamblers Complaint Team!

Thank you for waiting! We clarified the information and received a reply from the responsible department: “The bet 1355860065 is calculated as a win (calculation according to the current odds at the time of coupon creation). Bets 1355867829, 1355867889 are canceled as repeated according to the paragraph of rules 5.11
5. BET ACCEPTANCE RULES
11. Repeated bets on identical outcomes (or dependent ones, for example: team win, team win or draw, team handicap, etc.) from the same Clients are not permitted, including the use of repeated bets on identical outcomes as part of multiple bets on a series of events. This limitation can be waived by the Betting Company for certain events and/or event outcomes on a permanent or temporary basis. Information about these changes is displayed in the Client's Personal Account.”
Thus, all bets were calculated correctly.

Have a nice day!
Sincerely, Mostbet.

Dear @ikoala,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.