Hello AskGamblers team,
I am requesting your assistance regarding my account at Mostbet (Account ID: 257151892).
I am from Poland and have been a player at Mostbet since October. Previously, I have successfully made withdrawals without any issues.
After a large win, my account was suddenly frozen, and I have been unable to withdraw my funds since then. My current account balance is 53,212 PLN, and despite completing all verification steps, Mostbet has not released the funds or responded with a resolution.
On 03.11.2025, I was asked to send my identity documents again to [email protected], which I did immediately. Then, on 05.11.2025, I completed a full video verification, during which I showed my passport and answered all the requested questions.
I have contacted their support multiple times, but I only receive generic replies stating that my case is under review. It has now been several days with no progress.
This situation feels like deliberate withholding of winnings. I kindly ask AskGamblers to contact Mostbet and assist in recovering my funds or ensuring a fair resolution.
Thank you for your help and for offering players a way to resolve such issues.
Best regards,
Marcin
