I hope this message finds you well. I am writing to express my concern regarding a bet I placed on mostbet, which I won. However, the bet was settled as "return" instead of "win." Despite submitting all required documents and having my account verified and unblocked, I have not yet received my winnings of 62000 Indian Rupees.
I have contacted their support team multiple times via email, but I have not received any response. I am in urgent need of these funds to pay my college fees, and I kindly request that my winnings be credited to my account as soon as possible.
I have tried to reach them in through mail but has received no response.
Please assist me in resolving this matter promptly.
Attaching the evidence below
Sincerely,
Name : Sagar Chauhan
Mostbet ID : 223926484
Bet ID : 1391755382
Beschwerde-Info
Hello, Dear sagarchauhan2211 and AskGamblers Team!
We're sorry you had a negative impression. We always strive to improve the experience of our users and deal with any situation.
Your bet 1391755382 has been calculated in accordance with rule: "In the event of mistakes committed by Betting Company employees when accepting bets (obvious typos in the list of events offered, a discrepancy between the odds in the betting line and the bet, etc.), if there is evidence of unsportsmanlike conduct, if there is any deviation from these Rules when accepting bets, if the format of the competitions/events is changed in relation to the original rules (or any other similar change), and if there are other circumstances confirming that bets are irregular, the Betting Company reserves the right to declare such bets invalid. The payout for these bets is made with odds of 1."
Detailed information is available in clause 5.13, link to the rules: https://mostbet.com/rules. By registering on our website, customers agree to these rules.
We have sent additional information about this case to support@askgamblers.com. We look forward to your response!
Best regards, Mostbet.
It seems like you're experiencing a very frustrating situation with Mostbet, especially given your urgent financial need to pay for college fees. In such cases, it’s important to approach the situation calmly but assertively. Here’s a suggestion on how you might want to structure your complaint:
---
**Subject: Urgent Assistance Request Regarding Disputed Winnings – Mostbet**
Dear AskGamblers Team,
I hope you are doing well. I am reaching out with a distressing issue I am facing with Mostbet, and I need your help to resolve it.
I placed a bet on the "Both Teams to Score" market for the match between Skövde AIK and Malmö, with the odds set at 2.85. I have noticed that the odds provided by Mostbet were completely in line with the betting line, and there was no discrepancy in this regard. The odds for Skövde to win were unusually high at 35x, given their history of never winning a single match against Malmö. Additionally, in 5 out of 5 previous Svenska Cupen matches, one of the teams had failed to score, which made the odds fully consistent with the betting pattern. Last time they face each other malmo defeated skovde with a score of 2-0.
However, despite these facts, Mostbet is now attempting to confiscate my winnings by citing rule violations, which seems to be an unfair and unjustified action. It feels as though they are attempting to use these rules in a way that effectively defrauds their customers, including me.
I am attaching all the relevant documentation, including links, screenshots, and evidence of the odds in question. I sincerely request your intervention to help me resolve this issue, as these funds are vital for me to pay my college fees. The situation is causing me considerable stress, and I would deeply appreciate your assistance.
Please help me i need these funds to pay my college fees sir.
https://www.mybets.today/soccer-predictions/match-prediction-analysis-sk%C3%B6vde-aik-vs-malmo-ff-betting-tip-dii2d47di/
https://soccer365.net/live/match-skevde-aik-malme-smotret-onlayn/&tab=stats_games
https://www.soccerdino.com/sk%C3%B6vde-aik-vs-malmo-ff-sweden-cup-clash-on-feb-24-2025-prediction-thhute7th
https://www.footboom1.com/en/football/predictions/skovde-aik-malmo-ff-2025-02-24
https://azscore.com/football/predictions/skovde-aik-malmo-ff-2025-02-24
https://fscore.in/predictions/skovde-aik-malmo-ff-2025-02-24
Thank you for your time and consideration. I hope to hear from you soon.
Sincerely,
Name : Sagar Chauhan
Mostbet ID : 223926484
Bet ID : 1391755382
I used the Ai tool to make my complaint more easy to understand for you.
Thank You.
Please solve my issue sir i am in very dire need of these funds to pay my college fees. Mostbet is trying to take away my winnings. It doesn't suit such a reputed company.
Hii here is the another data from the oddspedia and other sites clearly showing that the odds were clearly in line with the betting line. Almost all other apps too had similar odds. I had placed bet at the odds of 2.85x for the both teams to score.
Please help me either there has been some misundersatnding on the part of the mostbet or it is deliberately misusing its laws to fraud customers like me.
Attaching Screenshot and link to the same.
https://oddspedia.com/football/malmo-skovde-aik-1076667#odds
Another site showing that the odds were in line. even other sites were offering higher odds than mostbet. Please help me askgambler and mostbet there must have been a misunderstanding on your part. please settle my bet as win. attaching screenshot and link.
https://www.sportytrader.com/en/odds/skovde-aik-malmo-ff-7501714/
Hello, Dear sagarchauhan2211 and AskGamblers Team!
We thank you for waiting.
Our colleagues have conducted an in-depth analysis of the situation and based on the data provided, the coupon was recalculated as a win.
We are always happy to understand the situation and help our clients.
Please confirm that the complaint has been resolved.
Best regards, Mostbet.

Dear @sagarchauhan2211,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Dear Askgamblers thanks for helping out. Please mark this as resolved. Thanks to the mostbet team too for realizing and correcting their mistake.

Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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