"My gaming ID is: 216398837
Deposit amount: 18000 BDT.
Current account balance: 17000 BDT.
I opened my account on December 21, 2024. Mostbet security team froze my account on December 22, 2024.
After providing all necessary documents, they scheduled a video conference for January 10, 2025. This waiting period was excessively long. Although I successfully completed the video call, they stated they would unfreeze my account. However, I have not received any response via email, and my account remains frozen.
I urgently need access to my funds as I am facing financial difficulties due to this prolonged process. Please resolve this issue promptly."
Beschwerde-Info
I’m thrilled to share that Mostbet has unfrozen my account! A huge thanks to the AskGamblers team for their incredible support throughout this process. I can’t express my gratitude enough—your help means the world to me!

Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.

Dear all,
This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.
Hello, Dear AhmedSagor!
We're sorry you had a negative impression. We always strive to improve the experience of our users and deal with any situation. We have forwarded your request to the security department, only the security department has the details of the account freeze. We will get back to you as soon as there is news.
Have a nice day!
Best regards, Mostbet.
Mostbet has unfrozen my account. I hope they do not freeze my account again, as I have already completed KYC verification.
Hello, Dear AhmedSagor!
Thank you for your reply. We have also received information that your game account has been successfully unfrozen according to the results of verification. Please confirm that your complaint has been resolved.
Best regards, Mostbet.

Dear @AhmedSagor,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.

Dear all,
Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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