Mostbet Casino - Frozen account issues

Hello, Dear JesseInja and AskGamblers Team!

We’re sorry you had a negative impression.

Account verification is carried out in all bookmaker companies as one of the security measures for clients’ accounts. In our company, verification may take 60 or more (in rare cases) days.
Checking an account is a whole range of different actions, the timing of which varies, and therefore the above time is laid.
The verification period is specified in our rules, and by registering on our site, you agree to them.

Please provide your account ID so that we can look into your problem.

Have a nice day!
Best regards, Mostbet.

My account id is: 236235070

We have checked the information and are pleased to inform you that your account has been unfrozen on 09.08.2025 as a result of the verification.

It would be appreciated if you could confirm that your complaint has been solved.

Best regards, Mostbet.

Dear @JesseInja,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello AskGamblers and Mostbet

Yes, I can confirm that my Mostbet account has been unfrozen.
Thanks to Mostbet support team for acting swiftly and also a huge thanks to the AskGamblers team

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.