Beschwerde #298 Mostbet Casino

Frozen account and sms issue

Von Ana P.

vor 7 Monaten

Casino: Mostbet

Player ID: sent to the casino

Account balance: ~36,000–40,000 USD

Withdrawal request attempted: 1,000 USD (cancelled due to SMS not arriving)

Deposit method: Cryptocurrency

Withdrawal method requested: Cryptocurrency

Complaint (chronological order):

1. I registered my account with Mostbet on last week of september 2025.

2. I currently have a balance of approximately 36,000–40,000 USD.

3. When I attempted to withdraw 1,000 USD using cryptocurrency, the process required an SMS verification code (OTP) sent to my registered phone number.

4. This SMS code never arrived, despite my phone number being correct and active. Because of this, I had to cancel the withdrawal attempt.

5. I also tried to verify my phone number within the account settings (general verification SMS), but those SMS codes never arrive either.

6. I contacted customer support multiple times via live chat. Their replies were always very short, telling me to wait for an agent “from my country”, but the chat was always closed without resolution.

7. I requested that verification be done by another method (email or Telegram), but they refused or ignored my requests.

8. Later, my account was frozen, and I cannot access it anymore.

9. I already sent several emails with all the requested documents and information, but I never received a reply.

What I request:

That Mostbet resolves the SMS verification issue so I can verify my account and withdraw my funds. If SMS cannot be delivered, I request that an alternative verification method (such as email) be offered. My balance is legitimate, and I only attempted a small test withdrawal of 1,000 USD in cryptocurrency, but the SMS verification system prevents me from accessing my funds at all.

Unseriöses Casino Mostbet Casino

Grund Kontolöschung

Betrag $37000

Diskussion

AskGamblers

• Support Team

vor 4 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Mvemontero

• El Salvador

vor 4 Monaten

Dear AskGamblers Team and Mostbet,

I can confirm that withdrawals are now working and I have successfully received a withdrawal.

Thank you to AskGamblers for your support and mediation during this process, and thank you to Mostbet for resolving the technical/verification issues that were blocking withdrawals.

At this stage everything is fine, although there is still approximately $36,000 remaining to be withdrawn, which under the current limits would require roughly 70 withdrawals. I will mark this complaint as resolved. If any unexpected issues arise again during future withdrawals, I will update the case accordingly, but for now the matter is settled.

AskGamblers

• Support Team

vor 4 Monaten

Dear @Mvemontero,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mostbet Casino

• Representative

vor 4 Monaten

Dear Mvemontero, we see that your withdrawals from 12.01.2026 and 13.01.2026 have been successfully completed.

Please confirm that the complaint has been resolved.

Your Mostbet.

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Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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Name: < username removed >

ID Mostbet 133797205

On May 26, 2026, at 11:08 PM, I submitted a withdrawal request for 500.00 Egyptian pounds. I waited for the funds to arrive in my Vodafone Cash wallet for about an hour until I fell asleep. I woke up around 5:00 AM on May 27, approximately five hours after submitting the request. It was Eid al-Adha, and I woke up to prepare for the Eid prayer. I checked my Vodafone Cash wallet account on my phone and discovered that the funds hadn't arrived. I then opened the Mostbet app and checked my withdrawal history, only to find that the status showed the withdrawal as "Payment Completed." I contacted customer support and informed them that my withdrawal request hadn't been received. I also sent emails to the finance and technical support departments, explaining the problem and attaching a video recording of my transaction history from my payment app to prove that the money hadn't reached my Vodafone Cash wallet. Unfortunately, I received no response.

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Request to remove betting limit

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I would like to report another unresolved deposit issue related to my Mostbet account
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Transaction details are as follows:
Amount: PKR 50,000
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