Mostbet Casino - Freezed my account

Dear @Rajpatel01,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

total amount is 170$, but currently it showing zero balance in my account, when i asked to customer support for this issue, they answered me that once you done verification then after you funds will be automatically shown to your balance, but as I said earlier they are too delaying to verify my account even if i provided all necessary information

Hello, Dear Rajpatel01 and AskGamblers Team!

We don't see your game id, please clarify it and we will verify the information.

Best regards, Mostbet.

Here is the game I'd : 235494284

Thank you for the data provided.

We have checked the information and are pleased to inform you that your account has been unfrozen on 25.04.2025 as a result of the verification.

It would be appreciated if you could confirm that your complaint has been solved.

Have a nice day!
Best regards, Mostbet.

Dear @Rajpatel01,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Yes, case is resolved, thank you askgamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.