Mostbet Casino - Freeze account

Hello, Dear Stikel and AskGamblers team!

We’re sorry you had a negative impression.

We understand, it is unpleasant to find out that your game account is frozen. At the same time, we act strictly within the established rules. Account verification is carried out in all bookmaker companies as one of the security measures for clients’ accounts.

We are always striving to improve our customers' experience and help you. Your video call failed for technical reasons. We have received information that you have been scheduled for a new video call on 09.06.2025. Please be on the call at the scheduled time, our specialists will contact you.

Have a nice day!
Best regards, Mostbet.

Dear mostbet

For 3 good consecutive time have make myself available for your calls but you woefully failed without any remorseful email, rather you will just sent you guys failed to call I will be rescheduled and that’s all.

I will make myself available for the call and see, because I’m certain you guys won’t call again

Thanks AskGamblers

Dear Askgamblers and Mostbet

I received the video verification call via telegram today by 13:00 GMT +1 from mostbet and till now my account is still freeze, I don’t knw what’s happening


Regard to Askgamblers

Dear Stikel,

thank you for waiting.

We have checked the information and are pleased to inform you that your account has been unfrozen on 10.06.2025 as a result of the verification.

It would be appreciated if you could confirm that your complaint has been solved.

Best regards, Mostbet.

Dear @Stikel,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear Askgamblers

I sincerely appreciate ur concerns over this, my account has been open and I’ve been able to withdraw

Mostbet you need to knw ur mode of operation is so bad I have not experience such a bad bookie before cant even recommend your site to anybody..

Thanks dear Askgamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.