Hello Mostbet Team,
I made a deposit into my account several days ago, but the money has still not been credited. I have been trying to reach your support through chat and calls, but I have not received any response.
Please help me resolve this issue urgently. I have all the screenshots of the deposit, including the payment proof and the tracking ID, and I can provide them immediately.
Kindly credit my deposit or update me on the status as soon as possible.
Thank you.
Beschwerde-Info
Hello, Dear sodiq00009091 and AskGamblers Team!
We always strive to help you and get to the bottom of the situation.
We have forwarded your request to the finance department and have received a response:
"The client did not pay the additional amount of 0.0001 / 0.0005 TON. It is necessary to pay this extra amount to the same original address and send the hash EQAFF6Tf_jAATTaj-hs1ireZOvfdP7bL8x4fHWmM32wvP-G5 223240457 of the extra payment (creating a new request with the hash (TxID))83d6e9742b296321900b4afa2810402c151c4e31374545f71b17a40509c8d8ae".
Have a nice day!
Best regards, Mostbet.
Please provide the address where I should send the required balance.
Once I make the payment, kindly let me know the next steps and how I should proceed afterwards
To process the transaction, you need to send 0.0001 / 0.0005 (the minimum possible amount) TON from the same wallet to the wallet EQAFF6Tf_jAATTaj-hs1ireZOvfdP7bL8x4fHWmM32wvP-G5 with this tag: 223240457
You must provide the payment hash and a screenshot of the payment from the platform where the initial transfer was made.
Yours, Mostbet.
The minimum amount I can send from my wallet is $10. I want to confirm if you can proceed with the deposit and ensure that the entire amount will be credited to my Mostbet account. Please confirm before I continue.
The entire amount will be credited to your gaming account and the first and second transfers.
The main thing is that you send everything correctly (specify the tag, transfer to the correct address).
Best regards, Mostbet.
I have made another $10 deposit to the same address, following all the instructions provided by Mostbet.
In total, I have now deposited $20 to that address.
Please help me follow up on this issue so that my funds can be credited as soon as possible.
I have attached the transaction hash and screenshots for your review.
Hash
e4e6b75d3c08173a78cc17c3bbdd1829bda2b477d5b8726ef84e760f557cc000
The funds have been successfully credited to your gaming account.
Please confirm that the complaint has been resolved.
Good luck with your bets!
Your Mostbet
Dear @sodiq0000909,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Done my account have been credited
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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