An amount of 2000 EGP was transferred to be deposited into my account through the electronic wallet, but the amount has not been credited yet.
Two complaints were submitted, with screenshots of the transfer from both the messages and the wallet application attached.
A statement of account was also requested from the company and uploaded in the other complaint, but unfortunately, no action has been taken so far.
Beschwerde-Info
Hello, Dear Mohamed69!
We're sorry you're experiencing a problem. Thanks for reporting this. It requires our close attention.
We received a reply from the financial department on your request: "No deposit to the specified account has been found. "
If the customer has other proof of the transfer (bank statement or official letter from the bank), please send it to us for additional verification.
Best regards, Mostbet.
Dear @Mohamed69,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Mostbet Casino team accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.
Thanks for your cooperation.
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