An amount of 2000 EGP was transferred to be deposited into my account through the electronic wallet, but the amount has not been credited yet.
Two complaints were submitted, with screenshots of the transfer from both the messages and the wallet application attached.
A statement of account was also requested from the company and uploaded in the other complaint, but unfortunately, no action has been taken so far.
Hello, Dear Mohamed69!
We're sorry you're experiencing a problem. Thanks for reporting this. It requires our close attention.
We received a reply from the financial department on your request: "No deposit to the specified account has been found. "
If the customer has other proof of the transfer (bank statement or official letter from the bank), please send it to us for additional verification.
Best regards, Mostbet.
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