Mostbet Casino - Closure of my gaming account with my money for no reason

Dear Mostbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello, Dear Paulo11 and AskGamblers Team!

The game account was blocked in accordance with Paragraph 2.10 of the Rules:

If a Player is suspected of committing fraudulent actions against the Betting Company (multiple accounts, multiple sessions (multiple simultaneous active sessions on one account), bets made by third parties, the use of betting automation software, playing on arbitrage situations, bets placed to exceed the limits set by the Company, misuse of Loyalty Programmes, or if the gaming account is not used to place bets, etc.), the Betting Company reserves the right to prevent these fraudulent actions by:
Cancelling bets.
Restricting withdrawals.
Closing the client's account without reimbursement.

More details can be found in clause 2.10 of the rules on our website.

Have a nice day!
Best regards, Mostbet.

I did not have multiple accounts or play arbitrage or violated any of the listed above. I have provided all the documents they requested and they claim that they suspected me and they closed my account with my money. I'm willing to provide anything documents they ask to proof I only operate one account likewise they can submit proof too showing that I violated their rules regulations

I did not have multiple accounts or play arbitrage or violated any of the listed above. I have provided all the documents they requested and they claim that they suspected me and they closed my account with my money. I'm willing to provide anything documents they ask to proof I only operate one account likewise they can submit proof too showing that I violated their rules regulations

Dear Mostbet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello, Dear Paulo11 and AskGamblers Team!

We apologize, there was an error and the wrong answer was given above.

The client's account has been unfrozen and is in active status.

Dear Paulo11, please confirm that the complaint has been resolved.

Have a nice day!
Best regards, Mostbet.

The issues has been resolved now and I have withdrawal my balance. Thanks to askgamblers support team

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.