Mostbet Casino - After several bets my account was blocked and video verification was sent

Yes I have another proof the screenshot I made before am unable to login into my account it shows my account balance $220

Hello, Dear oladokun and AskGamblers Team!

The game account was blocked in accordance with Paragraph 2.10 of the Rules:
If a Player is suspected of committing fraudulent actions against the Betting Company (multiple accounts, multiple sessions (multiple simultaneous active sessions on one account), bets made by third parties, the use of betting automation software, playing on arbitrage situations, bets placed to exceed the limits set by the Company, misuse of Loyalty Programmes, or if the gaming account is not used to place bets, etc.), the Betting Company reserves the right to prevent these fraudulent actions by:
Cancelling bets.
Restricting withdrawals.
Closing the client's account without reimbursement.

More details can be found in clause 2.10 of the rules on our website.

Unfortunately, we do not know the details of the blocking of the account, the security department do not disclose the details of the verification and decision.

Have a nice day!
Best regards, Mostbet.

Dear Mostbet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Am new to Mostbet website,
My registration date is 26/04/2025
I have not reason to open multiple accounts of whatever the allocation is …to your allegations that I have multiple accounts, please provide evidence that shows my details having multiple accounts and multiple sessions.
All that I see here is that mostbet is trying to rip me off $220
You have to show me the proof that show that I have 2 accounts or I play arbitrage or whatever the allegation

We're always interested in getting to the bottom of a situation. We had a verification of this case, we have sent details to suppor­­t@­a­s­kg­­amb­­le­r­s.com, we will wait for the AskGamblers team's response.

Best regards, Mostbet.

Hello Mostbet Support,

I want to confirm that I comply with your terms and conditions. I have only one account, and I don't use any unauthorized methods, such as:

- Multiple accounts or sessions

- Betting bots or automation software

- Arbitrage strategies

- Third-party betting

I'm committed to fair play and following your rules. If there's anything specific you'd like me to clarify or address, please let me know.

Thanks for your time!"

Hello AskGamblers Support Team,

I'm reaching out with urgency regarding my blocked account on Mostbet. I've been informed that I need to provide documentation to prove compliance with your terms. I want to assure you that I've done nothing wrong.

To clarify, I don't have a second account, and I'm happy to provide evidence:

- My account is registered in my unique name: < full name removed a, which is verified through my documents.

- I've used cryptocurrency for transactions, ensuring a secure and legitimate process.

- I don't share personal or financial information with anyone.

I've already provided proof of my account activity on my computer. I'm willing to cooperate fully and provide any additional documentation needed to resolve this matter.

Please review my case promptly. I appreciate your attention to this matter and look forward to a resolution.

Live support screenshot is attached to my response

Thank you

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Mostbet Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

I'm requesting that you review the evidence provided by Mostbet regarding my account block. According to your terms, Mostbet can block an account only if there's proof of:

- Multiple accounts or sessions
- Betting bots or automation software
- Arbitrage strategies
- Third-party betting

I'd like you to verify if Mostbet has provided sufficient evidence to justify the block. If not, I kindly request your assistance in resolving this matter and potentially reinstating my account.

Please investigate and provide guidance based on your findings.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.