Mostbet Casino - Account frozen for a long time even after Skype verification

Hello, Dear Ach2024!

Thank you for your feedback. We understand it is unpleasant to learn that your gaming account has been frozen. Account verification is carried out by all bookmaker offices. It is one of the security measures for customer accounts. Verification can take 60 days and in rare cases even longer. Account verification consists of a number of actions, each of which takes time.

We have verified the information and are pleased to inform you that your gaming account was unfrozen on 27.11.2024, according to the verification results. Please confirm that the complaint is resolved.

Have a nice day!
Sincerely, Mostbet.

Dear @Ach2024,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I confirm that my account has been unfrozen and I can now make a withdrawal request.

However, until now Mostbet still didn't process the 2 withdrawals I made and I still didn't receive it in my bank account.
So I'm asking you please if possible to keep this complaint open until I see whether the withdrawals gets processed and I receive it or not.

Thank you AskGamblers for your help.

Update:

I requested to withdraw 8000 MAD (Transaction number 94506683) + 6002 MAD (Transaction number 94521957).
I received the withdrawal of 6002 MAD in my bank account successfully.
But for the withdrawal of 8000 MAD I still didn't receive it and the problem is that on Mostbet it shows the status of the withdrawal as: "Payment successfully made".

I have attached 2 screenshots from my bank account that shows clearly I didn't receive any transfer of 8000 MAD, I received only the 6002 MAD one.
So I would like to ask Mostbet what's going here please? Why have you changed the status of the withdrawal to successful even though you didn't send it to me yet?

There was a delay but now I received the withdrawal amount of 8000 MAD in my bank account.

Now I confirm that I have finally accessed my Mostbet account and successfully withdrew all my money.
So this complaint can be closed please.

Thank you so much AskGamblers for the tremendous work you are doing, I'm sure my issue wouldn't have got resolved that quickly without you.
Truly appreciate your help.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.