Mostbet Casino - Account freezed on August 28th

Hello, Dear Jaya116!

We understand, it's not nice to find your account frozen. You have already provided the necessary documents for verification and completed the video call. All you have to do is wait a little longer for a decision.
Account verification is carried out in all betting companies. It is one of the security measures for customer accounts. Verification can take 60 days and in rare cases even longer. For our part, we always try to make a decision as soon as possible. Account verification consists of a series of actions, each of which takes a certain amount of time.
Once verification is complete, you will receive a notification to your contact e-mail.

We hope that the final decision will be positive and you will be able to get back in the game!

Have a nice day!
Sincerely, Mostbet.

Hello, Dear Jaya116!

Thank you for waiting!

We have checked the information and are pleased to inform you that your account has been unfrozen on 11.10.2024 as a result of the verification. And you've successfully withdrew the money.

Please confirm that your problem has been resolved.

We wish you good luck!
Best regards, Mostbet.

Thanks for your response, and I have stopped playing mostbet ..as I have suffered almost 60 days holding the money. Account verification is ridiculous,I strongly suggest every one not to play on most bet. They are just holding players money for 2 months in the name of verification

Dear @Jaya116,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.