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Mostbet Casino - Account blocked with my money on it

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Mostbet Casino

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€ 132

vor 11 Monaten

Hello, I have registered in mostbet casino a long time ago. I created my account did verification so my account is fully completed. I rested it for few weeks and then when I had a mood i deposited my money to my account and placed two bets. I placed it in evening everything was fine so I went to sleep. In the morning when I checked my phone I got message, that my account has been frozen and my bets have been canceled. My money was in the account but I wasnt able to withdraw them. So I wrote them mail and they set me some meeting that was scheduled two months later. I was bit dissapointed but I agreed because I had no other option I asked them for some better date so I can be sure that I will be able to participate but they didnt care. So I managed to get to my appointment at the date that they set everything went fine and they said that everything is good and I should be able to have full access to my account again shortly.

The days went by and I still didnt have my account unfreezed, so I sent them mail again. They answered that they have 60 days or more to submit my call. So I waited 2 more months. Now it is more then 2 months and I tried to log into my account to check if something changed. But when I tried to log in, I wasnt able to. I thought i forgot my password or something, but when I clicked on ,,I forgot my password,, and typed my mail it said that it is not possible to change password to this account. So I wrote again to support and obviously no answer.

AskGamblers
vor 11 Monaten

Dear @Strmmm,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

vor 11 Monaten

My total amount was 132€. I deposited via PaySafe and have comfirmation.

vor 11 Monaten

Sending proof of transaction

AskGamblers
vor 11 Monaten

Dear Mostbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

vor 11 Monaten

Hello, Dear Strmmm!

We’re sorry you had a negative impression.

Account verification is carried out in all bookmaker companies as one of the security measures for clients’ accounts. In our company, verification may take 60 or more (in rare cases) days. By registering with our BC, you agree to our rules.

We are pleased to inform you that your game account was unfrozen on 15.10.2024 and is in active status.

Please check and confirm that your problem has been resolved.

We wish you good luck!
Best regards, Mostbet.

AskGamblers
vor 11 Monaten

Dear @Strmmm,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

vor 11 Monaten

Hello, I just checked and im able to log in to my account without problem. No pop up appeared so I think this case is solved and I want to thank you so much for your cooperation. Keep up the work

vor 11 Monaten

Sorry, spoke too soon. I tried to make a bet but it said that the bet is limited. So I tried to turn on some casino games and when I tried to open it, the pop up of frozen account showed again.

vor 11 Monaten

Hello, Dear Strmmm!

According to our rules, the Bookmaker Company may limit the maximum bet, odds on certain events, as well as limit or increase the maximum bet, odds to a particular client without parameters and explanation.

You will be able to apply for an increase in the limit in 3 months from the date of unfreezing the account. To do this, you will need to send a request to [email protected].

Access to the casino section has been restored.

Have a nice day!
Best regards, Mostbet

AskGamblers
vor 11 Monaten

Dear @Strmmm,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

vor 11 Monaten

Casino is working. I think it is all good now.

AskGamblers
vor 11 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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  • 83 von 88 gelöst
  • 1 Tag Durchschn. Antwortzeit
  • 6 Tagen Durchschn. Lebensdauer
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