Mostbet Casino - 30000 INR withdrawal amount is not received since 15 days passed

Dear Mostbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello, Dear SACHUNARKE!

Thank you for letting us know about this situation.

We are sorry you have a negative impression of our service. Please provide your account ID, so we can check your request.

Sorry for the inconvenience!

Best regards, Mostbet.

Dear Mostbet Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hereby attaching response received by my Bank on the UTR number provided by mostbet team. Bank clearly told me that no such UTR reflecting in their end. Same response given by Kotak Mahindra Bank also. It will be fair if one transaction with my one bank might fail but with with both banks and only for mostbet transaction.

Thank you for your the data provided. We have carefully checked the information.

For a more detailed analysis of this situation, you must provide a screenshot of the bank's official response based on the results of the verification.

Please send official utr data bank responses ( 325749754534, 325737170482) to us at [email protected] from your contact email which is linked to your game account.

We'll be waiting for your response.
Best regards, Mostbet

Dear Askgambler Team,
Kindly help me in this situation as I don't have any other UTR evidence as it's not available in my bank statement also. I already provided bank statement and the email received from my bank containing UTR details not available at their end. How can I provide another evidence then? Mostbet should provide us the evidence of UTR from their bank (ICICI BANK) or else check detailed UTR investigation if in case of refund.

Dear SACHUNARKE, you have sent us a bank statement in pdf format about the movement of all your funds. Unfortunately, these documents are not sufficient to resolve your issue. Please contact the bank and ask for an official reply for each UTR (325749754534, 325737170482) that you have not received any transactions with these codes.
We really want to help you.

Best regards, Mostbet

Dear Mostbet Team,
I already shared screenshot of bank communication for specific UTR kindly read carefully. For other UTR, kotak Mahindra Bank do not provide such information on email we spoke on call. Why don't the simply logic you can't understand if I have received that transaction then it would have been reflected in my bank statement.

Dear Askgambler Team, this is how the scam casino playing with the players funds. If you can help from your end please help otherwise I giveup. But I will sure post this incident and detailed video on this scam scenario on every social media platform. People should avoid using mostbet and it should be banned in India and I will take care of this.

Hello, Dear SACHUNARKE!

We're sorry that you've encountered this problem. If the bank does not provide an e-mail response, please request a written response with stamps and signatures. You can take a photo of this document and send it to us by e-mail.

We are ready to help you. But we cannot resolve this situation without an official bank letter. Please contact the bank.

Best regards, Mostbet

Dear Askgambler Team,
Kindly needs your intervention here. Mostbet team is asking me to take bank letter and mail communication (already shared) for the UTR which do not exists in my bank statement and my bank is not able to find any details of the said UTR numbers. How can both bank gives me same comment if the UTR provided by mostbet team is valid. Kindly help me to get my winning amount 🙏🙏

Dear @sachunarke,

The AskGamblers Complaint Team is kindly asking you to assist the Mostbet Casino team further and send the required documents.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required information, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear Aksgambler Team,
I am continuously taking followup of my withdrawal since last 7 months but still no response and resolution received from Mostbet Casino. I have visited both the banks and shown UTR provided to me by mostbet but both banks confirmed that no such incoming transaction with this UTR found. Please reach out to sender party as it might have failed/returned to sender. I request you Aksgambler team, please help me in this matter. For every month, i am reaching mostbet customer support but they are just giving me reply that we have resubmitted your withdrawal request to finance department and you will receive a update on this soon. After that support team hangs up the chat forcefully and i left with no email no response from Mostbet. Yesterday also same happened with me and previously as well.

Dear Aksgambler Team,
Please look into this. I am waiting more than 7 months but still my 30000 INR withdrawal is not received from mostbet. I am struggling to claim my withdrawal from Mostbet. Mostbet team is not responding at all to my queries.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear Ask Gambler Team and all viewers,
I gave a try to browse internet for such complaints to verify most bet trust score, and i found thousands of similar withdrawal complaints in different websites where every second complaint is about withdrawal. All the users are facing same issue that withdrawal shows successful but amount never credit in receivers bank account. After contacting support, same reply and same fake payment screenshots are provided by mostbet to all users and asked for bank official letters to confirm withdrawal not received. In this case hardly any bank provides such letter that mostbet know very well. I think this is the trick of mostbet to scam with the people. As i can see it operates under curraco gaming license, if mostbet still failed to resolve issue i have to raise the dispute with license authority. Please share your opinion askgambler team. My last conversation experience with the mostbet was horrible that they denied to accept my player id and told it not right player id where i had shared screenshot of player id from mostbet app itself. THIS IS THE NEXT LEVEL SCAM. I am sharing some snaps from internet where you can check other player complaints and it might help to viewers of this post. Hoping mostbet team to reply on this conversation..

Askgambler Team, I am unable to upload screenshots please help

Dear all,

This complaint has been reopened as per Mostbet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello, Dear SACHUNARKE and AskGamblers Complaint Team!

Thank you for the opportunity to provide the results of this case. We received information that the funds were returned to the player's balance on 12.05.2024. After that, on 13.05.2024 the player made a successful withdrawal. Dear SACHUNARKE, please confirm that the complaint has been resolved.

Best regards, Mostbet.

Dear @sachunarke,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear Askgambler and Mostbet Team,
My issue is resolved and my funds also received as stated by mostbet team. It was huge task for me to struggle for a 9 months to receive my withdrawal. You can close this compliant now. Thank you again.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.