€5500 Withdrawal Failed
€5500 Withdrawal Failed — Account Frozen Without Explanation
Hello Mostbet Support,
I’m writing to raise an urgent concern regarding my account.
My name is < full name removed >, and my user ID is 240472212.
Two days ago, I won €5500 and submitted a withdrawal request. Unfortunately, after 48 hours, the transaction failed, and shortly after that, my account was temporarily frozen without any clear explanation.
Before the account was frozen, I had already submitted all required verification documents (ID, address proof, selfie) to help speed up the withdrawal process. Still, I have received no support or resolution.
I also contacted your Telegram support several times, but the answers were vague and not helpful.
My entire balance is now locked in the account, and I urgently request a proper review and resolution. I trusted your platform to be reliable and fair — please help resolve this issue as soon as possible.
Best regards,
< full name removed >
User ID: 240472212
Date documents were submitted:06.12.2025
UPDATE : I have already submitted all of the requested documents to idmostbet.com — including full screenshots of my Revolut e-wallet, my account details, transaction history, and official account confirmation from Revolut. I also explained that I do not own a physical card, and all my deposits were made using my digital wallet.
Despite providing everything that was asked — and receiving a message from Mostbet saying they would schedule a video call via Microsoft Teams — I have not received any appointment or further instructions regarding the video verification process.
I have been waiting patiently for over 24 hours, and I am starting to get very concerned because my account holds over €5,500, some of which is borrowed money that I need to repay urgently. I have cooperated in good faith and responded quickly to every request, yet the process has stalled completely from Mostbet's side.
This situation is causing serious stress and financial difficulty. I am kindly asking Mostbet to schedule the video verification immediately and help resolve this matter without further delay. I trusted this platform with my funds and now I am simply asking for a fair and timely resolution.
Please take this matter seriously.
Thank you,
Update ! 06.16.25
Follow-up on Account Verification and Withdrawal — User ID 240472212
Dear Mostbet Support Team,
I hope you are doing well.
My name is < full name removed >, user ID 240472212. I would like to inform you that I have successfully completed the video verification process as requested.
I kindly ask you to expedite the review of my account and the release of my funds totaling €5500.01, as the account remains frozen and I urgently need access to my balance.
Thank you very much for your understanding and support. I look forward to your prompt response and resolution.
Best regards,
< full name removed >
