Monro Casino - Deposit is missing

Hello, dear player and representatives of AskGamblers!

A request was sent to the payment system for your deposit, and a response was received stating that the transaction has been rejected due to a consumer personal information mismatch. The funds have been refunded back on the next business day.

If you have not yet received the refund, you may want to check with your bank to inquire about the typical processing time for unsuccessful payments. Since the funds were initially debited from your account but were later returned due to non-compliance, the payment system refunded the amount back to your account.

You can also soon contact the technical support service chat on the site and download the account statement from February 27 to the day of your request, managers will be able to additionally send a request to the payment system to clarify the details.

Best regards,
Monro Casino

Dear @Sweetnmb,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Hello, dear player and representatives of AskGamblers!

Dear player, please clarify, have the funds been returned to your account?
If the funds were not received, did you send a statement of account so that the manager could send a second request?

Best regards,
Monro Casino

Dear @Sweetnmb,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Hello, dear player and representatives of AskGamblers!

We have clarified additional information, the payment system has sent you the funds, usually it takes 5 working days, this happened on April 18, so please expect crediting until April 25 inclusive.

Best regards,
Monro Casino

Dear @Sweetnmb,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Hello, dear player and representatives of AskGamblers!

Clarified the information on your question if the funds never reached your account. Please send an account statement from February 27 to the current date to the technical support managers in chat or by mail.

After the manager will be able to send a repeated request to check and clarify the information from the payment system.

Best regards,
Monro Casino

Dear @Sweetnmb,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required paperwork has already been sent to the Monro Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.